Introduction10
WARRANTY
Step 3
If your concern has still not been
resolved to your satisfaction, Lexus
offers additional assistance through:
National Center for Dispute
Settlement (NCDS)
P.O. Box 688
Mt. Clemens, MI 48046
(866) 272-4872
Important: You must use NCDS prior
to exercising rights or seeking remedies
available to you through a court action
pursuant to the Magnuson-Moss
Warranty Act. In addition, you must
use NCDS if you are required to do
so prior to exercising certain rights
or seeking certain remedies available
under the Lemon Laws of your state.
See the Lemon Law Guide for specific
requirements applicable in your state.
However, if your state law permits and
if you choose to exercise rights and
seek remedies that are not created by
the Act, you need not use NCDS.
NCDS Arbitration
What is the Dispute
Settlement Program?
This program consists of local
professionals who are trained and
experienced in arbitration. The
arbitrator(s) appointed by NCDS
will arbitrate your case by reviewing
the facts you present; having the
vehicle inspected, if necessary;
and promptly rendering a fair and
equitable decision.
How much will it cost?
The service is provided at no cost
to you. It is part of Lexus’ effort to
promptly and equitably resolve your
concerns. The decision maker is an
impartial third party. The decision of
the arbitrator(s) is binding on Lexus
but not on you.
IF YOU NEED ASSISTANCE
14-TCS-08545_LexusWSG_NX200t_GUTS_2_0F_lm.indd 10 12/18/14 6:29 PM
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