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Lexus 2015 NX 200t User Manual

Lexus 2015 NX 200t
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Introduction 11
WARRANTY
What types of disputes
are eligible?
NCDS resolves disputes involving
Lexus product reliability and
warranty performance that arise
during the greater of 1 ) four years or
50,000 miles from the vehicle’s
in-service date, whichever is earlier;
or 2) the appli cable provision of the
Lexus New Vehicle Limited Warranty.
However, NCDS will not arbitrate
1 ) claims involving a vehicle used
primarily for commercial purposes
unless the Lemon Laws of your state
cover vehicles used for commercial
purposes; or 2) claims that an air bag
failed to deploy or deployed when it
should not have; or 3) disputes
regarding fires and/or accidents
and/or theft. Since there are other
additional exclusions, please contact
NCDS for further information on
eligibility guidelines. You must file
a request for arbitration with NCDS
within six months of the expiration
of the eligibility period, provided the
concern or alleged defect was
brought to the attention of Lexus
or one of its dealers during the
eligibility period.
How long is the arbitration
process?
The entire process — from the time
NCDS receives your request for
arbitration to the arbitrator’s decision
is designed to take no more than
40 days. A decision may be delayed if:
You fail to provide certain
information required by NCDS.
You fail to make your vehicle
available for inspection by
NCDS in a timely manner
(if an inspection is required).
How do I request arbitration?
To initiate arbitration, you must
complete an NCDS customer claim
form and mail it to NCDS. A claim form
is included in the Lemon Law Guide
located in your vehicle, or you may
request a form by calling NCDS at
(866) 272-4872. When you call,
please have ready your vehicle
identification number (VIN),
the names of your selling and
servicing dealerships, and the
current mileage on your Lexus.
IF YOU NEED ASSISTANCE
14-TCS-08545_LexusWSG_NX200t_GUTS_2_0F_lm.indd 11 12/18/14 6:29 PM

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Lexus 2015 NX 200t Specifications

General IconGeneral
BrandLexus
Model2015 NX 200t
CategoryAutomobile
LanguageEnglish

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