22
TROUBLESHOOTING
Problem
Possible Cause
Prevention/Cure
Burner will not light
using igniter
(if included).
LP gas tank is low or empty. Replace LP gas tank.
LP gas leak.
1. Turn LP gas tank valve to “ OFF”.
2. Wait 5 minutes for gas to clear.
3. Follow “Checking for Leaks” section.
Wires or electrode covered with cooking
residue.
Clean wire and/or electrode with rubbing alcohol.
Electrode and burners are wet. Wipe dry with cloth.
Electrode cracked or broken - sparks at
crack.
Replacement part(s) may be needed.
Wire loose or disconnected. Reconnect wire or replacement part(s) may be needed.
Wire is shorting (sparking) between igniter
and electrode.
Replacement part(s) may be needed.
Bad igniter. Replacement part(s) may be needed.
Burner will not light
with match.
No gas flow.
Check if LP gas tank is empty
A. If empty, replace.
B. If LP gas tank is not empty, refer to “Sudden drop in
.
LP gas tank is low or empty. Replace LP gas tank.
LP gas leak.
1. Turn LP gas tank valve to “ OFF”.
2. Wait 5 minutes for gas to clear.
3. Follow “Checking for Leaks” section.
Coupling nut and regulator not fully
connected.
Turning the coupling nut about one-half to three-quarters
additional turn until solid stop. Tighten by hand only – do
NOT use tools.
Obstruction of gas flow. Clear burner/venturi tube.
Spider webs or insect nest in venturi. Clean burner/venturi tube.
Burner ports clogged or blocked. Clean burner ports.
Sudden drop in gas
flow or reduced flame
height.
Out of gas. Replace LP gas tank.
Irregular flame pattern
– flame does not
run the full length of
burner.
Burner ports are clogged or blocked. Clean burner ports.
Flame is yellow or
orange.
New burner may have residual
manufacturing oils.
Operate grill for 15 minutes on (HIGH) with the lid closed.
Spider webs or insect nest in burner/
venturi tube.
Clean burner/venturi tube.
Food residue, grease, etc. on burners. Clean burner.
Poor alignment of valve to burner/venturi
tube.
Ensure burner/venturi tube is properly engaged with valve.
Flame goes out.
High or gusting winds. Do not use grill in high winds.
Low on LP gas. Replace LP gas tank.
Overflow valve tripped.
Refer to “Sudden drop in gas flow or reduced flame height,”
above.
Flare-up.
Grease buildup.
Remove and clean all grill parts per “Cleaning and Care”
section.
Excess fat in meat. Trim fat from meat before grilling.
Excessive cooking temperature. Adjust (lower) cooking temperature.
Persistent grease fire.
Grease trapped by food buildup around
burner system.
1. Turn control knob to “ OFF”.
2.
3. After grill cools, remove and clean all grill parts per
“Cleaning and Care” section.
Flashback (fire in
burner tube(s)).
Burner and/or burner tubes are blocked. Clean burner and/or burner/venturi tube.
Inside of lid is peeling
(like paint peeling).
Baked on grease buildup has turned to
carbon and is flaking off.
Clean all grill parts per “Cleaning and Care” section.
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