How to fix touch applied to wrong monitor on LG 50UL3J-E Digital Signage?
If a touch is applied to a monitor other than the one you intended on your LG Digital Signage, it may be because the monitor is not set as the default monitor when using multiple monitors. Set the monitor as the default monitor. This issue may also occur if the touch screen is not calibrated properly; change your tablet PC settings.
How to fix LG 50UL3J-E power won't turn on?
If your LG Digital Signage power won’t turn on, first check if the power cord is correctly plugged into the power outlet. If you are operating in below zero temperature, the enclosure may not work for up to one hour to raise the internal temperature of the enclosure. For models with a circuit breaker, verify that the circuit breaker has been connected properly and that the switch is set to on (red). Also, try turning the power on after disconnecting the AC adapter and cleaning the contacting port. Ensure the LAN cable is not damaged when using POE, and do not connect an AC adapter when using POE power.
How to display PC BIOS configuration screen correctly on LG 50UL3J-E?
If the PC BIOS configuration screen is not displayed correctly on your LG Digital Signage, it might be because the atypical aspect ratio is not supported before the graphics card driver is configured. To access the PC BIOS configuration screen, connect a standard aspect ratio (4:3 or 16:9) monitor and then perform the BIOS configuration.
Why are images flickering on my LG 50UL3J-E?
If images are flickering or fluttering on the screen of your LG Digital Signage, it may be normal if you turned the monitor on when it was cold. Also, ensure that the current resolution and frequency settings of the graphics card are supported by the monitor.
How to correct the screen position on LG 50UL3J-E Digital Signage?
If the position of the screen is incorrect on your LG Digital Signage, verify that the graphics card resolution and frequency are supported by the product. If the frequency exceeds the supported range, use PC settings to set the resolution to the recommended value. For D-Sub analog signals, press the button on the remote control to automatically select the optimal screen status. If the adjustment is not satisfactory, adjust the display settings manually in the OSD menu.
Why is there no sound output from my LG 50UL3J-E?
If there is no sound output from your LG Digital Signage, check if the audio cable is properly connected. Adjust the volume of the product or any external devices connected to it. Also, ensure that the sound settings are configured correctly.
How to fix 'Unknown Product' message on LG 50UL3J-E Digital Signage?
If the ‘Unknown Product’ message appears when your LG Digital Signage is connected, check if the driver of your PC (graphics card) has been installed. Also, verify if the plug and play function is supported by your PC (graphics card) user manual.
What causes abnormal screen display on LG 50UL3J-E Digital Signage?
If the screen is displayed abnormally on your LG Digital Signage, ensure that you connect the signal cable that matches the source input signal. Condensation may appear on the screen, which will disappear after the product is powered on for some time. When connecting the panel and the Signage box, check that their serial numbers match. If they do, unplug the power cord and plug it in again to run the Clear Panel Noise feature, or run this feature in **(Settings)** [Display] [Advanced Settings] [OLED Panel Settings] [Clear Panel Noise] menu.
Why did my LG Digital Signage power suddenly turn off?
If the power suddenly turned off on your LG Digital Signage, check if the auto-off function is activated in the time-related settings. Ensure the product power cord is properly connected to a power source. Review the power control settings. If the internal temperature of the enclosure rises, the power may shut down; clean the heat exchanger or filter periodically. Also, check if the fan is working properly.
How to resolve 'No signal' or 'Invalid Format' message on LG 50UL3J-E Digital Signage?
If your LG Digital Signage displays a message saying ‘No signal’ or ‘Invalid Format’, check that the signal cable is securely connected between the PC and the product. Also, make sure the input signal is correctly selected in the input menu. If the signal from the PC is out of the product's vertical or horizontal frequency range, adjust the frequency range by referring to the specifications in the manual.
General| Panel Type | IPS |
|---|---|
| Aspect Ratio | 16:9 |
| Operating Hours | 24/7 |
| Contrast Ratio | 1200:1 |
| Viewing Angle (H x V) | 178° x 178° |
| Response Time | 8 ms |
| Refresh Rate | 60 Hz |
| Operating System | webOS |
| Internal Memory | 8 GB |
| Orientation | Landscape / Portrait |
| Screen Size | 50 inches |
| Resolution | 3840 x 2160 |
| Connectivity | HDMI, USB, RS-232C, LAN |
| Power Supply | AC 100-240V, 50/60Hz |
| Color Gamut | 72 % |
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