LG 55EU960H User Manual

109 pages

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EZ-Manager Wizard

pages 23 – 33

Custom Master TV Setup

pages 49 – 51

Cloning Procedures

pages 52 – 58

EXPERIENCED INSTALLER

Commercial Mode Setup Guide

Note: Selected features shown in this guide may not be available on all models.

Lodging Guest Interactive Pro:Centric

®

TVs

© Copyright 2018 LG Electronics U.S.A., Inc.

P/N: 206-4334 (Rev B)

55EU960H

65EU960H

77EU960H

Table of Contents

Questions and Answers:

B
Benjamin BarryAug 11, 2025
What to do if the LG TV remote doesn't work?
- H
  hunter47Aug 11, 2025
  If your LG TV remote is not working, consider the following: * Ensure the remote is in TV Mode by pressing the MODE key. * Point the remote directly at the IR receiver on the TV. * Move closer to the TV, darken the room, and remove any obstructions. * If applicable, connect the MPI cable to the MPI device. * Replace the batteries. * Check the battery polarity to ensure '+' and '-' match in the battery compartment. * Dim the room light if there is too much light. * Make sure you are using a compatible LG Installer Remote. Contact your LG representative if needed.
K
Katrina JensenAug 18, 2025
Why is there normal picture but no sound on my LG 55EU960H?
- M
  Michelle YangAug 18, 2025
  If you have a picture but no sound on your LG TV: * Check if the audio is muted. Press the MUTE button or use the Volume Up key. * The issue might be with the broadcast itself, so try changing to a different channel.
C
Christian SmithAug 26, 2025
What to do if I cannot directly enter a channel number on my LG 55EU960H?
- M
  mooneykristiAug 26, 2025
  If you cannot directly enter a channel number on your LG TV, here are the possible solutions: * If the TV is in Pass-through Mode, ensure that Installer Menu item 028 CH. OVERIDE is set to 1 to allow access for direct keypad entry to all channels. * If the TV is not in Pass-through Mode, the channel entered may not be included in the applicable Channel Map. If necessary, make changes to the Channel Map using the appropriate application/content editor.
C
Christina CollinsSep 3, 2025
Why is there no picture on my LG 55EU960H?
- K
  Kevin KirbySep 3, 2025
  There could be several reasons why your LG TV isn't displaying a picture: * Ensure the TV is turned ON and check for any power failures. * Verify that the antenna or cable is properly connected to the TV. * Check all connections to ensure they are correct. * If applicable, make sure the MPI cable is connected to the MPI device. * The program might be encrypted, so try another channel. * The tuning band may be incorrect; adjust the Installer Menu settings.

LG 55EU960H Specifications

General

Brand	LG
Model	55EU960H
Category	TV
Language	English

Summary

Commercial Mode Overview

First Use Wizard

Wizard for initial TV configuration and settings.

Custom Master TV Setup

Pro:Centric Operation

First Use Wizard

Basic Settings Wizard

EZ-Manager Wizard

Guides through Pro:Centric setup, zoning, and network configuration.

Installer Menu

Modifying Installer Menu Settings

Procedures for changing Installer Menu item values and saving changes.

Detailed Descriptions of Installer Menu Items

Explains the function, range, and default values of each Installer Menu item.

Custom Master TV Setup

Custom Master TV Setup Procedure

Cloning Procedures

Exporting a Clone File

How to save Master TV setup configuration to a USB device.

Importing a Clone File

How to transfer a saved configuration to a Target TV.

Cloud Configuration Tool Overview

Creating an FTG Configuration File

Describes creating FTG Configuration files using the web application.

Advanced Setup Overview

IP Environment Setup

Network Configuration

Options for configuring wired and wireless network connections.

Pro:Centric Setup

Configuring TV settings to connect to a Pro:Centric server.

Reference: Updating TV/PTC Software using a USB Memory Device

Update the TV/PTC Software

Reference: Restoring Factory Defaults on the TV(s)

Restore All Factory Defaults

Reference: Using the TV’s Zoning Features

Set the TV Zone # and/or Wi-Fi Zone # in the TV

How to set TV Zone and Wi-Fi Zone numbers via setup menus.

Reference: TLT Communication Parameters

Troubleshooting

General Troubleshooting

Commercial Mode Check

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