What to do if the operation does not work normally on LG 65UH5E-B.AEU Digital Signage?
If the operation of your LG Digital Signage does not work normally, check if the Timer is set and review the power control settings. If power was interrupted, no further information is provided.
How to fix no image on LG 65UH5E-B.AEU?
If no image is displayed on your LG Digital Signage, first, ensure the power cord is correctly plugged into the power outlet. Then check the signal cable and access the input menu to verify the input signal. If the signal from the PC (Graphics card) is out of the vertical or horizontal frequency range of the product, adjust the frequency range by referring to the Specifications in this manual.
Why does the screen image look abnormal on my LG 65UH5E-B.AEU Digital Signage?
If the screen image on your LG Digital Signage looks abnormal, verify that the graphics card resolution and frequency are supported by the product. If the frequency is out of range, set to the recommended resolution in the “Display” settings in Control Panel. Also, ensure you connect the signal cable that matches the source input signal.
What to do if the audio function does not work on LG 65UH5E-B.AEU Digital Signage?
If the audio function does not work on your LG Digital Signage, check whether the audio cable is properly connected. Also, adjust the volume and make sure the sound is set correctly. Try selecting the appropriate equalizer sound and adjusting the volume again.
Why is the screen color abnormal on my LG Digital Signage?
If the screen color is abnormal on your LG Digital Signage, set the number of colors to more than 24 bits (true color) by selecting Control Panel - Display - Settings - Color Table menu in Windows. Also, check the connection status of the signal cable. Note that this can be attributable to the unique characteristics of the LCD panel and may not be a malfunction.
Why does after-image appear on my LG 65UH5E-B.AEU?
If after-image appears on your LG Digital Signage, and you use a fixed image for a long time, the pixels may be damaged, so use the screen-saver function. Also, when a dark image is displayed on the screen after an image with high contrast (black and white or gray), this may cause image sticking, which is normal for LCD screen products.
Why does the 'Unknown Product' message appear when my LG Digital Signage is connected?
Check if the function is supported by referring to the graphics card user manual.
What to do if no image is displayed on my LG 65UH5E-B.AEU?
If no image appears on your LG Digital Signage, first ensure the power cord is securely plugged into the power outlet. Also, verify that the signal cable between your PC and the signage is properly connected, and check the input signal through the input menu. If the signal from the PC is out of the vertical or horizontal frequency range, adjust the frequency range according to the specifications in this manual.
How to fix abnormal screen color on LG 65UH5E-B.AEU?
To correct abnormal screen colors on your LG Digital Signage, first, set the number of colors to more than 24 bits (true color) via Control Panel - Display - Settings - Color Table in Windows. Also, check the connection of the signal cable or re-insert the PC graphics card. Note that some pixels (red, green, white, blue, or black) may appear due to the unique characteristics of the LCD panel, which is normal.
How to prevent after-image on LG Digital Signage?
To prevent after-images on your LG Digital Signage, use the screen-saver function, especially if displaying a fixed image for extended periods. Note that after-image is normal for LCD screen products.
General| Brand | LG |
|---|---|
| Model | 65UH5E-B.AEU |
| Category | Digital Signage |
| Language | English |
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