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This section lists some problems that you might encounter while using your phone.
Some problems require that you call your service provider, but most of problems you
encounter are easy to correct yourself.
Symptom Possible causes Possible Corrective measures
No connection to the
network
Signal is weak or you’re outside
of the carrier network.
Move to a window or open
space.
Check service provider
coverage map.
Codes do not match When you want to change
a security code you have to
confirm the new code by
entering it again.
The two codes that you have
entered do not match.
Contact your Service Provider.
Function cannot
be set
Not supported by
Service Provider or registration
required.
Contact your Service Provider.
Calls not available Dialing error or service
limitations.
Check the number dialed and
check the reception. Contact
your service provider.
Calls not available Dialing error New SIM card
inserted Prepaid Charge limit
reached
New network not authorized.
Check for new restrictions.
Contact Service Provider or
reset limit with PIN 2.
Troubleshooting