49
TROUBLESHOOTING
ENGLISH
Condensation & Frost
Water tastes strange. Has the purified water or cold water not been used for an extended 
period of time?
•  The taste of old water may change due to bacterial growth. Use the 
product after dispensing and discharging approximately 5 litres 
(approximately three minutes) from the water dispenser.
Symptoms Possible Cause & Solution
There is condensation 
inside the appliance or 
on the bottom of the 
vegetable drawer 
cover.
Did you store hot food without cooling it first?
•  Cool the hot food first before putting it inside the fridge or freezer.
Did you leave the appliance door open?
•  Although the condensation will disappear soon after you close the 
appliance door, you can wipe it with a dry cloth.
Do you open and close the appliance door too frequently?
•  Condensation can form due to the temperature difference from the 
outside. Wipe out the dampness with a dry cloth.
Did you put warm or moist food inside without sealing it in a container?
•  Store food in a covered or sealed container.
Frost has formed in the 
freezer compartment.
Doors may not be closed properly.
•  Check if the food item inside the appliance is blocking the door and make 
sure that the door is tightly closed.
Did you store hot food without cooling it first?
•  Cool the hot food first before putting it in the fridge or freezer 
compartment.
Is the air entry or exit of the freezer compartment blocked?
•  Make sure that air entry or exit is not blocked so that the air can circulate 
inside.
Is the freezer compartment overfilled?
•  Maintain an appropriate space between items.
Frost or condensation 
has formed inside or 
outside the appliance.
Did you open and close the appliance door frequently or is the appliance 
door improperly closed?
•  Frosts or condensation can form if the outside air penetrates inside the 
appliance.
Symptoms Possible Cause & Solution