46 TROUBLESHOOTING
Cooling/Ice & Water
Problem Possible Cause Solutions
Refrigerator or 
Freezer section is 
too warm.
Doors are opened often or for 
long periods of time.
When the doors are opened often or for long periods 
of time, warm, humid air enters the compartment. This 
raises the temperature and moisture level within the 
compartment. To lessen the effect, reduce the frequency 
and duration of door openings.
Unit is installed in a hot 
location.
The refrigerator should not be operated in temperatures 
above 110 °F.
A large amount of food or 
hot food was added to either 
compartment.
Adding food warms the compartment requiring the 
cooling system to run. Allowing hot food to cool to room 
temperature before putting it in the refrigerator will 
reduce this effect.
Doors not closed correctly.
See the Doors will not close correctly or pop open 
section in Parts & Features Troubleshooting.
Temperature control is not set 
correctly.
If the temperature is too warm, adjust the control one 
increment at a time and wait for the temperature to 
stabilize.
Defrost cycle has recently 
completed.
During the defrost cycle, the temperature of each 
compartment may rise slightly and condensation may 
form on the back wall. Wait 30 minutes and conrm the 
proper temperature has been restored once the defrost 
cycle has completed.
Refrigerator or 
Freezer section is 
too cold.
Incorrect temperature control 
settings.
If the temperature is too cold, adjust the control one 
increment at a time and wait for the temperature to 
stabilize. Refer to the Control Panel for more information.
Frost or ice crystals 
form on frozen food 
(inside of sealed 
package).
Condensation from food with a 
high water content has frozen 
inside of the food package.
This is normal for food items with a high water content.
Food has been left in the 
freezer for a long period of 
time.
Do not store food items with high water content in the 
freezer for a long period of time.
Frost or ice crystals 
form on frozen 
food (outside of 
package).
Door is opened frequently or 
for long periods of time.
When the doors are opened often or for long periods 
of time, warm, humid air enters the compartment. This 
raises the temperature and moisture level within the 
compartment. Increased moisture will lead to frost and 
condensation. To lessen the effect, reduce the frequency 
and duration of door openings.
Door is not closing properly.
Refer to the Doors will not close correctly or pop open 
section in the Troubleshooting section.