40TROUBLESHOOTING
Frost or 
ice crystals 
on frozen 
food (inside 
of sealed 
package).
Condensation from food 
with a high water content 
has frozen inside of the 
food package. 
This is normal for food items with a high water 
content.
Food has been left in the 
freezer for a long period of 
time.
Do not store food items with high water content in 
the freezer for a long period of time.
Icemaker is not 
making enough 
ice. (Ice Maker 
installed only).
Demand exceeds ice 
storage capacity.
The icemaker will produce approximately 70-210 
cubes in a 24 hour period.
House water supply is not 
connected, valve is not 
turned on fully, or valve is 
clogged.
Connect the refrigerator to a cold water supply 
valve fully open.
If the problem persists, it may be necessary to 
contact a plumber.
exhausted. t  Approximately every six months.
t
t  When the water dispenser output decreases. 
t  When the ice cubes are smaller than normal.
Low house water supply 
pressure.
The water pressure must be between 20 and 120
psi (0,14 y 0,82 MPa) on models without a water
If the problem persists, it may be necessary to
contact a plumber. 
system is used. the water pressure below the minimum amount 
and result in icemaker issues. (Refer to Water 
Pressure section.)
Tubing connecting 
refrigerator to house supply 
valve is kinked.
The tubing can kink when the refrigerator is 
moved during installation or cleaning resulting in 
supply line and arrange it to prevent future kinks.
Doors are opened often or 
for long periods of time.
If the doors of the unit are opened often, ambient 
air will warm the refrigerator which will prevent 
the unit from maintaining the set temperature. 
Lowering the refrigerator temperature can help, as 
well as not opening the doors as frequently.
Doors are not closed 
completely.
If the doors are not properly closed, ice production 
completely or pop open section in Parts & 
Features Troubleshooting for more information.
The temperature setting for 
the freezer is too warm.
The recommended temperature for the freezer 
compartment for normal ice production is 0°F (–18 °C). 
If the freezer temperature is warmer, ice production 
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Problem
Possible causes
Solutions