Service Bulletin
Product :
Bulletin # :
Release Date :
• Subject : Door Not Closing ; Leak
• Models with ECN and Serial Number Range in alphabetical or numerical order
Country Model (ECN) Serial Number Range
LGEAI / LGECI LDT7797 / LDP6797/LUDP8997 Between “703XX” and “710XX”
• The information is available through “https://gsfsplus-america.lge.com” with a valid ID.
• The information is intended for experienced technicians, not for customers.
• The information is subject to change or update without notice.
Dishwasher
CDZ201700034
August/31/2017
• Extended Warranty
This service is covered by an extended warranty Yes No
- If Yes, Parts for ( ) years and Labor for ( ) years by LG.
- If No, Parts and labor are charged to the customer if outside warranty period.
• The warranty period, including any extended warranty above, starts from the original date of purchase.
Applicable only with symptoms below: Applicable with every repair:
1. Symptoms and Causes
a) Symptoms : 1)Not Closed, 2)Door open during operation.
3) Leakage water or steam between door and Tub During Operation.
b) Causes : Rail does not return to the Correct position.
2. Repair Instruction : Check the travel of glide rail
- Follow instructions on a below table to diagnose and REPLACE RAILS if current
rails do not close properly
Reason Correct Position Wrong Position Solution
If proper travel is
achieved, door will
close correctly.
Change Glide rail
25mm
push
push
Not Pushed
Backward
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