Troubleshooting
General
Symptoms Cause & Solution
The power does not turn
on.
Is the power cord plugged into the outlet?
y
Connect the power plug to the outlet.
A function does not
work when the button is
pressed.
Is there static electricity in the air?
y
Disconnect the power plug and connect it again.
Sound is not produced. Is the volume set to minimum?
y
Adjust the volume.
The speaker doesn’t work
properly.
Is the speaker plugged in?
y
Plug in the speaker.
Does the speaker’s front status LED indicator remain?
y
Check whether the Wi-Fi router you’re using has been certied for Wi-Fi.
y
Unplug the speaker, plug it back in, and then reconnect it to the router.
y
Reset the speaker.
y
When using a Music Flow R1
-
Make sure that the smart device and the Music Flow R1 are connected to
the same Wi-Fi network.
-
Make sure that the Music Flow R1’s indicator LED show that it is working
correctly.
-
If the problem persists, reset the Music Flow R1.
-
Unplug, then plug in the Music Flow R1. Then, unplug and plug in the
speaker.
-
If you experience troubles with connecting the Music Flow R1 and
speaker, try relocating the speaker so that the speaker is closer to the
wireless router or Music Flow R1.
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