LG WM3570H - TROUBLESHOOTING; CHECKING ERROR MESSAGES

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TROUBLESHOOTING
TROUBLESHOOTING
Checking error m essages
If the following message appears on the display, check the following and take the appropriate corrective action.
M essage Possible Causes Solutions
Item of clothing has gathered on one side of the tub.
!
There are not enough items in the machine.
!
H ave your items gathered in one area, or is the load
too small?
!
Did you wash a stuffed animal, a mat, or knitwear?
!
Did you wash two different blankets together?
!
Rearrange items to help balance the load.
!
Stuffed animals or mats can become unbalanced
during spinning and the washing machine may fail
to drain. Rearrange the knitwear to help balance
the load and drain it again.
!
Put one blanket in at a time.
Water is not supplied or the water pressure is low
!
Is the faucet turned off?
!
Is the water supply stopped or the faucet frozen?
!
Is the water pressure low or is an inlet filter
clogged?
!
Is the water line properly connected with the cold
water inlet?
!
Is the water line pinched or bent?
!
Turn on the faucets.
!
If a faucet is frozen, thaw it with warm water.
!
If the inlet filter is clogged, clean it. (see page 39 )
!
Connect the water line properly with the cold water
inlet. (see page 14)
!
Check that the water lines are not pinched or bent.
Take extra care that water lines are not twisted or
pinched by other objects.
Water line leaks in connection
!
Are the water lines connected with the faucets
properly?
!
Connect the water lines properly with the faucets.
(see page 14)
The tub does not rotate
UÊ
Is the door secured?
!
Close and secure the door. If the message keeps
appearing, unplug the power and contact your
nearest LG service center.
The washing machine drains slowly or not at all
!
Is the drain hose installed over 3 1/4 feet (1 m)
beyond the end of the elbow bracket?
!
Is the drain hose pinched or clogged inside?
!
Is the drain hose frozen?
!
Is the drain hose clogged with foreign objects?
!
Lower the drain hose within 3 feet below the end of
the elbow bracket.
!
Place the drain hose on a smooth surface to
prevent bending.
!
If the drain hoses are frozen, thaw them in warm
water.
!
Open the drain pump plug cap and remove the dirt.
A power failure has occurred.
!
Press
A
to turn off the washing machine and
press it again to turn it on.
Control E rror.
!
Unplug the power cord and contact your nearest
LG service center.
The water supply does not stop
!
Do the water supply and the drain keep repeating in turn?
!
Unplug the power cord and contact your nearest
LG service center
The water level is not controlled
!
Is the water level too low or high compared with
the size of the load?
!
The water level sensor is not working correctly.
!
Unplug the power cord and contact your nearest
LG service center.
The tub does not rotate
!
Is the washing machine overloaded?
!
Rearrange the load size and restart the washing
machine.
!
If the load size is big, the tub may not rotate due to
an overheated motor. Allow the washing machine
to stand for a while and restart the cycle. Unplug
the power cord and contact your nearest LG service
center if the same error message appears.
!
To clean up the tub, please run the Tub Clean cycle.
!
Please empty the tub and insert bleach into the
detergent dispenser and select the Tub Clean cycle.
!
If you want to skip the Tub Clean , turn the CY CLE
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desired cycle. In this case, you would see the
message again until few washing times and it would
be disappear until next point of time to clean the tub.