Home Office Phone Service
Home Office Phone Service Quick Guide AccessLine 10-12-09
3
How to use your Home Office Phone Service
Answering and Placing Calls
Answering a ringing call on your phone
Pick up the handset or use the speaker phone
Placing a Call
You may dial 7, 10, 11-digit phone numbers or international phone numbers.
1. Pick up the handset or use the speakerphone button
2. Dial the number
Handling Multiple Calls
You can make or receive two simultaneous phone calls with AccessLine Home Office Phone
Service.
Answering a second call using call waiting
If you are on a call and another call comes in to your phone you will hear a tone alerting you to
the second call. To answer the call:
1. Place the first call on hold by using the Flash button on your phone or quickly
depressing and releasing the phone plunger.
2. This will place your first caller on hold with hold music and connect you to the
second caller
3. You may switch between calls by using Flash button again. Each time you press
the Flash button you will put that party on hold and switch to the other party
Placing a second call
While on a call, you may place that call on hold and make s second call. To do so:
1. Place the first call on hold by using the Flash button on your phone or quickly
depressing the phone plunger.
2. This will place your first caller on hold with hold music
3. When you hear a dial tone, you may dial any phone number.
4. You may switch between calls by using Flash button again. Each time you press
the Flash button you will put that party on hold and switch to the other party
Call Transfer
You can transfer calls from your phone to another phone. You can make both supervised and
unsupervised call transfers. A supervised call transfer is when you wait until the other party
answers and you tell them you want to transfer a call to them. An unsupervised call transfer is
when you just transfer the call without waiting to tell the other party you want to transfer a call
to them.
To Next Page
Loading...
Need help?
General
