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Troubleshooting
Symptom: Patient is complaining of groin or harness discomfort.
1. Possible Cause: Resolution:
The harness wrap and/or the groin piece are
not tight enough.
The harness and groin piece should be securely tightened from the start.* The har-
ness wrap should be tight enough to grab on to the fatty tissue around the abdo-
men. The groin piece should then be tightened securely to keep the harness from
riding up on the patient and creating unwanted pressure in the groin area. A towel
or a piece of foam can be wrapped around the patient’s abdomen for added pad-
ding if needed.
Symptom: Harness is riding up on the patient causing pressure in the groin piece area
1. Possible Cause: Resolution:
Groin piece has slack, harness rides up making
groin straps the only source of support
The bottom two straps on the harness wrap must be tightened securely, the top
one only if it rests below the rib cage. Applying the harness and groin piece loosely
will cause them to slide upward.*
Symptom: Frontal overhead straps are causing discomfort in the chest area of female patients.
1. Possible Cause: Resolution:
The distance between the overhead straps
places load on breasts.
Use an extender to increase the front panel size and distance between the over-
head straps possibly avoiding the chest tissue. Conversely, the harness wrap placed
on the patient with opening in the back results in overhead straps getting closer to
each other in the front.
Symptom: The overhead straps slip off of patients shoulders
1. Possible Cause: Resolution:
The overhead straps are too far apart. Place the harness wrap with the opening in the back. This will bring the overhead
straps closer to each other.
Symptom: The patient cannot stand to properly position and tighten the harness and groin piece.
1. Possible Cause: Resolution:
Patient is too weak or unsafe to stand Apply the harness in supine position. Avoid harness application in sitting as it rein-
forces flexed hip position.
Symptom: BiSym Display Is Not Powering On
1. Possible Cause: Resolution:
Battery is Not Connected to BiSym Display Connect Battery cable to BiSym Display
2. Possible Cause: Resolution:
Low Battery Charge The Digital BiSym is powered by a separate battery located near the top of the
LiteGait®. Charge the BiSym Battery following the Digital BiSym charging proce-
dure.
3. Possible Cause: Resolution:
Battery Needs to be Replaced Contact Service & Parts Department for replacement battery information.
Symptom: BiSym Display is Not Reading Weight
1. Possible Cause: Resolution:
Load Cell Cables are Not Connected On the left side of the scale there should be three cables, two that look like phone
jack connectors and one that connects to the top of the LiteGait®. Confirm that the
cables are securely attached to the BiSym display.
NOTE: If load cells are connected properly and the BiSym continues not to read weight, contact Service & Parts Department for further
information.
Symptom: BiSym Display is Not Reading Zero When No Weight is on LiteGait.
1. Possible Cause: Resolution:
Harness is Moving Slightly Any movement in the harness may cause some noise in the BiSym Scale reading. A
reading near zero is a normal occurrence.
2. Possible Cause: Resolution:
BiSym scale requires Zero Calibration Refer to Zero Calibration Instructions from BiSym section of manual.
Symptom: BiSym Does Not Automatically Power Down.
1. Possible Cause: Resolution:
Auto Shut OFF is set too long or set to ZERO Refer to the Change Settings from BiSym section of manual.
2. Possible Cause: Resolution:
Issue with BiSym Contact Service & Parts Department for further troubleshooting instruction.
Troubleshooting - Digital BiSym (Optional)
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