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www.LiteGait.com
1-800-332-9255
Troubleshooting
Symptom: Actuator Does Not Raise or Lower
1. Possible Cause: Resolution:
Low Battery Charge / Battery need to be Re-
placed.
Charge the battery following the appropriate charging instructions until full charge.
If charging does not resolve issue contact Service & Parts Department for replace-
ment battery information.
3. Possible Cause: Resolution:
Loose Cable Connection Disconnect cables from Control Box. Firmly reconnect cables ensuring a secured
connection
4. Possible Cause: Resolution:
Other Power System Issue Contact Service & Parts Department for further troubleshooting.
Symptom: Battery Does Not Charge
1. Possible Cause: Resolution:
Device is Not Connected to Power Outlet Connect charge cable to appropriate 110V outlet. (220V for International Custom-
ers when applicable).
2. Possible Cause: Resolution:
Charging Cord is Not Connected Properly If the green LED indicates the charger is connected to a power outlet. Once the
charger is connected the green LED turns red. Once the battery is fully charged, the
LED turns back to green.
3. Possible Cause: Resolution:
Power Outlet is Faulty Check Outlet with another electrical device to ensure proper function of outlet.
4. Possible Cause: Resolution:
Battery not been charged for an extended pe-
riod.
If battery is not charged for an extended period the voltage may be too low to
charge. Contact Service & Parts Department for replacement battery information.
5. Possible Cause: Resolution:
Battery has been in service for 30 months or
more.
Contact Service & Parts Department for replacement battery information
6. Possible Cause: Resolution:
Other Power System Issue Contact Service & Parts Department for further troubleshooting instruction.
Symptom: Battery Does Not Hold Charge
1. Possible Cause: Resolution:
Low Battery Charge Charge the battery following the appropriate charging instructions until full charge.
2. Possible Cause: Resolution:
Battery Needs to Be Replaced Contract Service & Parts Department for replacement battery information.
Symptom: Device Does Not Roll Easily
1. Possible Cause: Resolution:
One or both of the Total Locking Casters are
Locked.
The Total Locking Casters are labeled with a red BRAKE sticker. Unlock the Total
Locking Casters.
2. Possible Cause: Resolution:
One or both Directional Locking Caster are mis-
aligned
The Directional Locking Casters are labeled with a green STEER sticker and engage
when the caster is aligned with the leg of the base. If the LiteGait® does not move
forward and backward when the directional locking casters are locked they are not
aligned properly. Contact Service & Parts Department for further repair instruction.
3. Possible Cause: Resolution:
One or more of the casters are loose and are no
longer secured to the frame or are damaged
Contract Service & Parts Department for repair information and.
Symptom: Device Does Not Stay Stationary when Locked
1. Possible Cause: Resolution:
One or more of the casters is not locked. Make sure all four casters are locked to make the device stationary.
NOTE: If all casters are locked appropriately, contact Service & Parts Department for further information.
Troubleshooting - Casters
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