Problem Solution
Controller not responding
My phones don't work
The Controller does not respond and the
Phone(s) don’t ring when the Door Station
Speaker Button is Pressed
The is operating but the
phones don't ring when the speaker button is
pressed
You have a dial tone feedback at the speaker
when door speaker button is pressed
When pressing (for monitoring the
door) you get an operator recording (e.g. "this
is an invalid number") and you have no
communication to the speaker
TeleDoorBell MDU
*#1
1) Check your AC and power adapter, confirm LED Power
Indicator is FLASHING
2) Check the power connection into the unit
1) Are your phones wired into the data
jack (output). To test connection, remove the RJ45 wire from
the (RJ31X CA38A) data jack which bypasses the
and connects the phones directly to the main
incoming line
2) Check for any breaks in the RJ45 wire, including Data Jack
1) The Red and Green wires may be reversed,
either at the speaker or at the controller
1) One of the phones may be causing to much of a load;
unplug all phones and begin testing with one phone at a time
till defective phone is found
Reverse the In and Out on the (RJ31X CA38A) data jack.
1) You have attached the premise phones in parallel with the
across your C/O line
2) Your telephones may not be touchtone compatible, or the
touchtone switch may be set to off position
3) (With more than one telephone line): you may have wired
the controller to the wrong phone line
(RJ31X CA38A)
2) (With more than one telephone line): you may have wired
the controller to the wrong phone line
and/or
and/or
TeleDoorBell
TeleDoorBell
and/or
In case of difficulty, try the following suggestions before seeking assistance
Trouble Shooting
Page 8
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