WARRANTY
&
GUARANTEE
Page 14 V 2.0
FILING WARRANTY CLAIM
LONGSHOT fully understands that the nature of warranty claims can be
a hassle for our customers and leaves them without a camera or
accessory for the duration of the claim. Most of the time, issues can be
resolved by reaching out to our Product Specialists. Our team of experts
is here to assist with any challenges you may be facing with your
cameras or accessories and help you overcome it. If the issue cannot be
resolved, the LONGSHOT Product Specialist will initiate the warranty
claim and walk you through the process..
WARRANTY TERMS & CONDITIONS
Warranty Programs only apply to units purchased from LONGSHOT
and its authorized re-sellers and distributors. For units purchased
outside of the authorized network, please contact the respective
vendor for warranty work. Note: LONGHSOT and its authorized
service centers also provide service and repair. Please contact us for
more detail.
Warranty Programs are valid for the original purchaser of LONGHSOT
products and cannot be transferred. The product must be purchased
brand new with original invoice and serial number (if applicable).
Warranty claims will be serviced through the repair or replacement of
the defective part. LONGHSOT shall determine, at its sole discretion,
the method of servicing that will be applied to the claim.
The duration of the standard 2-year warranty begins on the date of
the original purchase. The duration of the 2-year Bulletproof warranty
also begins on the date of the original purchase of the protected
camera system. Parts that are replaced under the Warranty
Programs also fall under its original warranty duration and do not
restart.
For quality control purposes, LONGSHOT reserves the right to request
return on defective parts in exchange for new parts.
*Warranty claims must go through LONGHSOT before servicing can
be performed. Any RMA received, as a warranty claim without
approval from LONGSHOT shall be denied, no exceptions.
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