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TROUBLESHOOTING
TROUBLESHOOTINGTROUBLESHOOTING
TROUBLESHOOTING
When the washing machine needs servicing, please contact our customer service department, and a
representative will try and diagnose issues regarding your appliance. Please do not dismantle the washing
machine without prior permission. Doing so will void your warranty.
If the washing machine fails to operate properly, or it sounds an alarm, please check the follow guidelines
for possible solutions to common problems or alarm indicators.
LIST OF PROBLEMS AND POSSIBLE SOLUTIONS
NOTE: During the spin cycle process, if the laundry is loaded onto one side of the washing tub, there will be
an imbalance in the washing tub’s spin trajectory, resulting in it striking the housing of the washing machine.
The washing machine will compensate for this phenomenon by automatically correcting it with more water.
However, if the imbalance is not resolved after three continuous corrections, the auto-correction system will
stop. The user is then required to manually correct the imbalance by evenly distributing the laundry inside
the tub, in order to resolve this problem.
PROBLEMS
MAKE THESE INSPECTIONS
Water Fails to Flow In - The power is off or the fuse has burned out.
- Water supply is cutoff or low pressure.
- Inlet hose and water tap is connected and open.
- Filter of inlet valve is blocked by dirt buildup.
- Coil of inlet valve is damaged.
- The START/PAUSE button is activated.
Washing Machine Fails to Run - The power is off or the fuse has burned out.
- The power supply voltage is too low.
- Water needs to reach required water level.
- The DELAY function is activated.
Abnormal Drainage
- The drain hose is placed too high (See Installation Guide).
- The drain hose end is sealed or blocked.
- The internal rubber ring of valve is blocked.
Abnormal Spin
- The door lid is not closed.
- Laundry is improperly or excessively loaded.
- The ground is not flat or its feet are not leveled.
- The washing machine’s motor belt is loose.
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