Part Number: 040003628 Rev. 01 01/14/18 5-1
Section 5
Before Calling for Service
Checklist
If a problem arises during operation of your ice machine, follow the chart below before calling for service. Routine
adjustments and maintenance procedures are not covered by the warranty.
Problem Cause Correction
Ice machine will not run No power – breaker off, fuse blown,
unplugged
Restore power.
Toggle switch is not in ON position Place toggle switch in ON position.
The storage bin is full Remove enough ice from the bin and
wait for 3-minute delay to expire.
Ice machine runs and no ice is produced No water to ice machine Correct water supply.
Water sump overflow tube out of position Reposition/install overflow tube.
Water sump thermistor or liquid line
thermistor faulty
Replace the thermistor.
Control board problem Call for service.
Freeze cycle long – low production Dirty condenser Clean condenser.
Water temperature too high Connect to a cold water supply. Verify
check valves in faucets and other
equipment work properly.
Refrigeration problem Call for service.
Shallow, incomplete or white ice cubes Ice machine is dirty Clean and sanitize the ice machine.
Water pressure supply incorrect Verify water pressure is correct.
Air temperature around ice machine is
too high
Vent area or move ice machine.
DIP switch incorrectly adjusted Adjust DIP switch.
Will not initiate a harvest cycle Liquid line thermistor faulty Replace the thermistor.
Control board problem Call for service.
Ice cubes do not release Ice machine is dirty Clean and sanitize the ice machine.
Low ambient around ice machine Move ice machine to warmer area.
DIP switch incorrectly adjusted (cubes
too large)
Adjust DIP switch.
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