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Master & Dynamic MG20 - TROUBLESHOOTING GUIDE; Pairing and Device Connection Issues; Performing a Factory Reset; Resolving Audio Quality Problems

Master & Dynamic MG20
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9
MAINTENANCE + TROUBLESHOOTING
THE HEADPHONES AND DEVICE WILL NOT PAIR:
1. Make sure the headphones are charged. Cycle power switch OFF and ON.
2. Turn the Bluetooth OFF, then ON again on the source device.
3. Turn Off the Bluetooth feature on any other device that is paired with
the headphones.
4. Hold power button down for 5 seconds to enter pairing mode.
5. Make sure “M&D MG20” is selected in the Bluetooth device list.
FACTORY RESET
Power Off the headphones. Hold power button for 5 seconds to enter
pairing mode. Simultaneously hold multi-function button and power button
until LED lights flash red/white. LED light will flash 4x. The headphones will
then be reset.
NO AUDIO OR POOR AUDIO QUALITY FROM A CONNECTED
BLUETOOTH DEVICE:
1. Move the device closer to the headphones, as physical objects between the
headphone and the source may obstruct the signal.
2. Try another music application or try another track.
3. Try a different audio device.
4. Disconnect from multipoint and use with only one device at a time.

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