8
Emergency Cause Possible Solution
Gas leaking from cracked, cut or
burned hose
Damaged hose Turn o gas at LP cylinder.
Replace hose.
Contact Masterbuilt at 1.800.489.1581.
Gas leaking from LP cylinder Failure due to rust or mishandled equipment Replace LP cylinder.
Gas leaking from gas cylinder valve Failure of valve due to rust, mechanical
failure or mishandled equipment
Turn o gas cylinder valve and return
cylinder to gas provider/supplier.
Gas leaking between LP cylinder
and regulator connection
Improper installation, connection not tight
enough, damaged threads or bad rubber seal
Turn o gas cylinder valve, then re-attach
regulator to cylinder.
Turn o gas cylinder valve and return
cylinder to gas provider/supplier.
Visually inspect rubber seal for damage.
Fire under control panel Fire in tube of burner due to burner blockage
Turn o both burner control knob and gas
cylinder valve. Once the re is out and
burner has cooled, remove and inspect
burner for spiders, nests, rust or other debris.
Grease re or excessive/
continuous ame
Grease build up on or around burner area
Turn o both burner control knob and gas
cylinder valve. Allow ames to extinguish
and time for unit to cool down. Clean grease/
food particles from/around burner or burner
area and surrounding surfaces.
WARNING
In the event of a gas leak that cannot be stopped, or if a
re occurs due to a gas leak, contact the re department.
TROUBLESHOOTING SOLUTIONS: “CAUSES” LOW OR NO FLOW/VAPOR LOCK/EXCESS FLOW
Symptom Cause Possible Solution
Burner doesn’t light after pressing
ignitor button
Low/no gas ow 1. Turn burner control knob to “O” position.
2. Turn gas cylinder valve knob to OFF.
3. Disconnect regulator from cylinder to relieve vapor
lock.
4. Reconnect regulator to cylinder by hand turning until
tight.
5. Slightly open the gas cylinder valve slowly and then
open further by turning 1 full turn.
6. You are now ready to light the smoker.
7. Turn the burner control knob to high and light with
ignitor.
Vapor lock at coupling nut
to LP cylinder
Low ame output Excess ow valve tripped
Vapor lock at coupling nut/
LP cylinder connection
Flames blow out Excess ow valve tripped
Slower than expected cooking times Vapor lock
TROUBLESHOOTING GUIDE
Symptom Cause Possible Solution
Low ame output* Out of fuel Rell or replace with full LP cylinder.
Flames blow out* Low on LP gas Rell LP cylinder.
Flare-up Excessive grease buildup Clean burner and inside unit.
Excessive fat on meat Trim fat o of meat.
Cooking temperature too high Adjust or lower temperature accordingly.
Persistent grease re Grease trapped by food buildup around
burner system
Turn burner control knob and gas cylinder valve o.
Allow re to extinguish and the unit to cool down.
Once cool, remove and clean parts.
Flashback (re in burner tube) Burner and/or burner tube has blockage Turn burner control knob and gas cylinder valve o.
Clean burner and/or burner tube.
Slower than expected cooking
times*
Valve not properly aligned to burner Check to see if valve is centered in burner tube.
* Also see Troubleshooting solutions: “Causes” Low or No Flow/Vapor lock/Excess ow below.
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