Masterpro MPPROSTEEL - Troubleshooting

8
TROUBLESHOOTING
Question Answer
Is the Pressure Limiting Valve on
the Lid supposed to be loose?
Yes, even though it will have a loose fit, it is safely secured. It will turn 360 degrees. When pressure
has built up, and the Valve is set to “Airtight" properly, it will resemble a bobble head.
When I choose a Menu Function
(e.g.: SOUP), nothing happens?
What's wrong?
Nothing is wrong. Make sure the Pressure Limiting Valve is set to “Airtight” and the Lid is locked
securely. Once you have selected the Menu Dial, simply leave the appliance alone and it will start to
heat and build up pressure.
Once the appliance has built up enough pressure, the display will change to a countdown timer that
displays your desired cooking time of the Menu Function you selected. This is the time the appliance
will start cooking the food. Pressurising can take anywhere from 5 minutes up to 40 minutes
depending on the quantity of food you are cooking.
After I set the appliance, it will
begin to heat up, but in about 5
minutes, the appliance beeps 3
times and goes Keep Warm and
my food did not cook completely.
What is happening?
A) The appliance is detecting that not enough liquid has been added to your recipe. The appliance
has an automatic overheat protection sensor that will automatically set itself to OFF or Keep Warm
when it detects that not enough liquid is present so it does not overheat. Make sure all pressure is
released, open the Lid and add increments of 1/2 cups of liquid until the appliance will properly build
up pressure and cook.
B) The appliance is detecting that there is a leak in the pressure and that it is not sealed properly.
Firmly push down on the Lid to help the seal form or release any built-up pressure and safely remove
the Lid to check the appliance thoroughly. Make sure the Silicone Seal Ring is in place, the Lid is
securely locked, and that the Pressure Limiting Valve on top of the lid is set to the “Airtight” position.
Reset the appliance by unplugging it. Wait 10 seconds and plug it back in. Program the appliance
again.
C) Both of the above solutions will cause some liquid to have evaporated and it is recommended to add
back in any liquid that has evaporated, otherwise you will keep encountering the same issue. Please
note that steam escaping from the Pressure Limiting Valve or around the Lid is normal for the first 5
minutes during the Pressurising process. If it continues beyond 10 minutes or steam is still releasing
when the timer has begun counting down, it may mean that the Silicone Seal Ring did not form a tight
seal when the Lid was locked. This can happen to brand new appliances. Try pressing down firmly on
the Lid. This should allow the Silicone Seal Ring to seal and stop any more steam from releasing.
Steam is being released around
the rim of the lid during the
Pressurising sequence. How do
I fix this?
If this does not fix the issue, press the KEEP WARM/CANCEL button and follow the instructions to
release all pressure before removing the Lid to check the Red Float Valve or the Silicone Seal Ring.
Rub a wet cloth along it to make sure it is clean of debris and it is smooth. Note that the Red Float
Valve is properly assembled and you are able to pull it up and down with ease by grasping the Float
Valve Seal Ring. Reposition and secure the lid. Start the cooking process again.
Steam is being released from the
Pressure Limiting Valve during
the Pressurising sequence. How
do I fix this?
This may happen during the initial start-up of the Pressurising Sequence and is normal. If it continues
for more than 10 minutes, the Pressure Limiting Valve may not be positioned properly. Simply use
tongs or similar utensil and oven mitt and carefully adjust the valve by gently tapping it side to side
until it seals properly. If the steam continues to release, you may need to press the KEEP WARM/
CANCEL button. Follow the instructions to release all pressure before opening the Lid to remove the
Pressure Limiting Valve and check the thin wire spring on the underside of it. Make sure it is not bent
or loose. If steam still continues to escape, the Pressure Limiting Valve may be faulty.
Steam is being released from the
Red Float Valve area during the
pressurising sequence. How do
I fix this?
This may happen during the initial start-up of the Pressurising Sequence and is normal. If it continues
for more than 10 minutes, simply use tongs or similar utensil and oven mitt to carefully adjust it so
it is seated properly. This will help settle the Lid and all the valves properly. The pressure will quickly
push up on the Float Valve and seal properly to finish the Pressurising sequence.
My food is finished cooking and
all the pressure is released, but I
cannot unlock and open my Lid.
What is stuck?
Make sure all the pressure and steam has been completely released. Make sure the Red Float Valve is
no longer in the up position. It may be stuck in the UP position, simply tap the Lid gently to make it go
back down. Then turn the Lid clockwise to unlock the Lid. If it is still stuck, unplugging the appliance
may help.
What is the clear plastic part that
came with my appliance?
It is the Condensation Cup: Attach the Condensation Cup to the back of the appliance.
I've programmed the appliance to
cook but it's just sitting there and
nothing appears to be happening.
The appliance is still building pressure. This can take between 5-40 minutes depending on the
quantity of food.
The appliance is dead or has NO
POWER.
The fuse in the appliance has shorted out. This happens if the appliance is cooked without enough
liquid in the Inner Pot or if there is too much electrical current going to the appliance.
The display shows E4 error. Unplug the power cord from the wall outlet. Wait approximately 15 minutes. Plug the power cord
back into the wall outlet. Press "CANCEL" button on the appliance. Select cooking process to begin
cooking.
My food is burned at the bottom
of the inner pot.
There is not enough liquid in the Inner Pot. Add more liquid to your Inner Pot contents.