Matrix A30 Troubleshooting Guide

6/24 | Version 18 | Revision Date: 12/28/2021 | Revised by: EM Matrix Xer & Xir Console
FREEZING/STALLING TOC
Frozen, Language, Boot, Lock, Crash
Console is ‘frozen’
Replace Console
TSG-SB33
FROZEN
Does con so le
boot pa st re d
Jo hnson Tr ia ngle
(Ima ge 1 )
Cycle power.
Occasional freezes
can occur, and may
be benign. If not
measu ra bl y
aff ect ing mac hi ne
performance, they
can be
ign o re d.
Display stuck on
Language Select
scre en
STUCK ON
LANGAUGE
Do ke ypads bee p
whe n press ed?
Yes
Complete
To uc h scr ee n
Cali bratio n (See
‘Touch Response
’
page of this guide)
No
Perform OS Restore
to latest software
version
Replace Console
TSG-SB38
No
Perform OS Restore
to latest software
version
Una bl e/
didn’t fix
Replace Console
TSG-SB40
Record deta ils of
how t o cause the
freeze or what
screen it freezes on,
in A ction Plan.
Consi der esc alating
to Team Lead or
Console Tech Team.
Didn’t fi x?
Perform OS Restore
to latest software
version
Una bl e/
didn’t fix
New install/
replacement?
Check Touch Panel
conne ctio n on UC B
Didn’t fi x?
Does freeze occur
ONLY during V irtual
Ac tiv e wor kout?
Yes
See Virt ual Active
sec t ion on
“Wor kouts” topic
Yes
Froze n on M atrix
& spi n ni ng ic on?
(Ima ge 2 )
No
Acces s Service Mode
using the button
combi nat ions bel ow.
Upd at e s of tw are to
la test vers ion.
Restore Factory
Defaults and ensure
the corre ct Mac hine
Type i s c hose n.
Yes
Acces s Service Mode
using the button
combi nat ions bel ow .
Upd at e s of tw are to
la test vers ion.
Restore Factory
Defaults and ensure
the corre ct Mac hine
Type i s c hose n.
No
Didn’t fi x?
This symptom may
be caused by
To uc h scr ee n to uc h
in put fa ilure.
Troubleshoot on
that topic’s page .
Didn’t fi x?
If your issue persists, Click here
.
Additional Information
• “Freezing” and “Stalling” (and synonyms) are very general words that mean different things to
different people. In this Guide, they are taken to mean the console display is on, objects on the
screen may or may not be moving, but no touch or button response is recognized.
• If “Freeze” occurred during a Virtual Active workout, check that topic on the Workouts
page.
• Service Mode Button Combinations:
• ACERU: Resistance up & Resistance down
• T: Speed up & Speed down OR Incline up & Speed down

Matrix A30 Specifications

General

Brand	Matrix
Model	A30
Category	Fitness Equipment
Language	English