Matrox Extio Series - Graphics Troubleshooting

Matrox Extio Series – User Guide 15
Problem Wrong color balance, screen image off-center, or no picture at all
1
Cause Windows XP Service Pack 2 – Windows Service Pack 2 has installed a version of the Matrox
display driver that doesn’t support your Matrox product.
1
Solution You need to install a display driver that supports your Matrox product. To reinstall the display
driver, you first need to restart your computer in VGA mode (see “Restarting in VGA mode”,
page 13). While in VGA mode, install the Matrox display driver on the installation CD-ROM
provided with your product. If no CD was provided with your product, see the Matrox
Technical Support Web site (www.matrox.com/graphics/support/drivers
) to download a
display driver.
2
Cause Your unit or your host computer may be turned off.
1
Solution Make sure the power supply is properly connected to your unit. Make sure both your unit
and your host computer are turned on.
3
Cause Your interface card may not have been detected. Also, your computer may have re-enabled
your built-in graphics hardware.
1
Solution To disable your built-in graphics card and re-enable your interface card:
1 Connect a monitor to the graphics connector at the back of your monitor.
2 Disable your built-in graphics hardware.
Windows 2000/XP –
a Click Start " Settings * " Control Panel " Performance and Maintenance * "
System (double-click*) " Hardware " Device Manager . (* Depending on your
version and configuration of Windows, this part of the step may not be necessary.)
b Double-click the Graphics Adapter list item to expand it, then double-click the
name of your built-in graphics hardware.
c Under Device usage , select Do not use this device (disable) .
d Click OK to accept the changes, then close the Device Manager dialog box.
Windows Vista –
a Click Start " Settings * " Control Panel " Hardware and Sound * " Device
Manager
" Continue *. (* Depending on your version and configuration of
Windows, this part of the step may not be necessary.)
b Double-click the Graphics Adapter list item to expand it, then double-click the
name of your built-in graphics hardware.
c Click Driver " Disable " Yes .
d Click OK , then close the Device Manager dialog box.