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Claims Process
MAXFOOT WILL NOT REPLACE ANY COVERED COMPONENT UNDER THIS LIMITED WARRANTY
WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED COVERED COMPONENT.
In order to exercise your right to receive a replacement for a Covered Component under this Limited
Warranty, you must:
•Contact the Maxfoot Product Support team by email at support@maxfoot.bike or by phone at
1-818-305-6122. The Product Support team will initially work with you on the problem with your E-Bike to
identify potential simple fixes.
• In the event that the Product Support team determines that a Covered Component must be replaced,
they will provide you
with a set of instructions for returning the defective Covered Component and receiving the replacement.
• After you receive the replacement Covered Component, the Product Support team will also provide
assistance in determining
how to replace or install the new Covered Component into your E-Bike.
• You will be responsible for shipping costs associated with returning a Covered Component, unless
Maxfoot agrees in writing to pay for such shipping costs. Replacement Covered Components under this
Limited Warranty shall only be shipped to the address of the original purchaser.
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