Troubleshooting and FAQs 65
6
Troubleshooting and FAQs
This chapter provides troubleshooting tips and answers frequently
asked questions about installing your Maxtor OneTouch drive.
You can find additional information in the Maxtor Knowledge Base
at www.maxtorkb.com or contact Maxtor at www.maxtor.com.
Chapter Contents
General Troubleshooting
1. Drive does not appear on my system 66
2. My drive appears to read files significantly faster than it writes files 67
3. My drive shows less capacity than on the box label 68
4. Maxtor OneTouch function does not work 68
5. My drive is not copying or backing up a network drive 69
6. My Macintosh reports the drive is “unreadable” (Mac OS 9) 69
7. What does partitioning a drive mean? 70
8. How do I partition a drive? 70
USB Troubleshooting
9. My applications run slowly using the USB 1.1 interface 70
10. I get a message stating that I have a high-speed device 70
connected to a low-speed port (Windows XP)
11. I’m having data transfer performance problems with my 70
USB 2.0 adapter card
Application Troubleshooting
12. Applications installed on the drive stopped running 70
13. My Retrospect backup files seem to be limited to 4GB 70
14. My computer drops frames when I capture video from my 70
Canon camcorder
15. Administrator Privilege for Windows 71
To Next Page
