14
Warranty*
For MAXXUS® Support Team to he lp you as quickly as possible with service, we will require certain inormation
about your tness device and about you. To nd the exact spare parts required, we will need the product name,
date of purchase and seria l number.
I necessary, please ll out completely the Service Contract orm attached to this User M anual and send it to us
by post or you are welcome to use our online orm “Service Contract” which you will nd under the “Service”
section at www.maxxus.com
Areas of Application & Warranty Periods
Depending on the model, tness devices rom MAXXUS® are suitable or use in dierent areas. Find th e appro-
priate area o use or your tness device rom the “Technical Data” in this User Manual.
Home Use:
Exclusively for private use
Warranty Period: 2 Years
Semi-Professional Use:
Use under in struction in hotels, physiotherapy practices, etc.
Use in a tness studio or similar establishment is hereby excluded!
Warranty Period: 1 Year
Professional Us e:
Use in a tness studio or similar establishment unde r supervision by trained personnel.
Warranty Period: 1 Year
Use of your training device in an area which is not suitable for your device will cause immediate expiry of its
guarantee and cancel your right to claim warranty!
Sole private use and warranty period of 2 years assumes that the purchase invoice is mad e out to the end user.
Proof of Pu rchase and Serial Number
To claim your right to service works within the wa rranty period we will in each case require proof of purchase.
Keep your pr oof or purchas e or purchase invoice in a safe place and in warranty cases send us a copy together
with your Service Contract. This wi ll ensure that we can process the service work as quickly as possible. So
that we can identiy which model version requires to be serviced correctly, we will require; Product N ame, Serial
Number and Date of Purc hase.
Terms and Conditions of Warranty:
The warranty period for your training de vice starts on the date of purchase and applies so lely to products which
were purchased directly rom the MAXXUS Group GmbH & Co KG or one o the MAXXUS Group GmbH & Co
KG direct an d authorised distribution partner s.
The warranty covers defects caused by production or material faults and only apply to devices purchased in
Germany. The warranty does not apply to damages or defects caused by culpable improper use, negligent
or purposeul destruction, lack or ailure to carry out maintenance and/or cleaning measures, orce majeure,
operational causes and to normal wear and tear, damages caused by penetration of liquids, damage caused by
repairs or modications made with spare parts rom a dierent su pplier. The warranty also does not apply or
damages due to faulty as sembly or damages which occur because of faulty asse mbly. Certain component parts
will wear out during use or from no rmal wear and tear. This includes for example:
▪ Ball bearing s ▪ Bearing bushings ▪ Bearings ▪ Drive belts ▪ Rollers
▪ Switches and push-buttons ▪ Treadmill belts (bands) ▪ Treadmill decks (running deck)
Signs of wear and tear on wearing parts are no t items covered under the warranty.
For assistance with warranty service or warranty repair enquiries for devices not in Germany, please contact our
Service Department at MAXXUS Group GmbH & Co KGM by sending an Email to: service@ maxxus.de and we
will be happy to help.
Service Outside the Warranty and Ordering Spare Parts
The MAXXUS® Service Team is ha ppy to be o assistance to help solve any problems with aults which may
arise following expiry of th e warranty pe riod, or in cases of defects arising wh ich are not covered by the
warranty.
In this case please contact us by email direct to:
service@maxxus.de
Orders for Spare Parts or Worn Parts should be sent along with inform ation on the Product Name, spare part
description and number and the quantity required to:
spareparts@maxxu s.de
Please be inormed that additional xing materials such as screws, bolts, washers etc are not included in the
scope of delivery for individual spare parts. These should be ordered separately.
*Version: June/2016
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