2 The microSync System
2.4 Returning Products
Only Meinberg is authorized to repair any components of your Meinberg system. Should your device experi-
ence a malfunction, the customer must contact our Support Service. Do not attempt to repair the device yourself.
To submit a repair order for a Meinberg device, first call Meinberg’s Technical Support service to review
the shipping options and obtain an RMA (Return Material Authorization) number for shipping.
You can also request an RMA number via our website:
https://www.meinbergglobal.com/english/support/rma.htm.
The device must be packed in the original packaging or other suitable packaging in such a way that it i s
protected against impact and moisture. Ship the device to the manufacturer’s address. The address of origin
and RMA number must also be quoted.
What needs to be included in the shipment?
Please return the device, if possible complete with accessories such as the antenna or cables. A complete return
can help us significantly to identify the cause of the fault.
microSync Date: January 19, 2023 3
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