MEMUP K-PEARL - Troubleshooting Common Issues; Player Does Not Turn On; Device Buttons Are Unresponsive; File Transfer Errors

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3. This conversion will be added to the Job Queue. Repeat Steps 1 and 2 to continue adding conversion jobs until
you are finished.
4. [Optional] Click the “Settings” button to change the conversion options. Do not change these settings if you are
not familiar with digital video conversions.
5. Click the “Convert” button to begin converting all of the files in the Job Queue.
6. The progress bar displays the progress of the conversion job. When the progress bar reaches “100%”, the
conversion job has been completed.
TROUBLESHOOTING
If you have a problem with this device, please read the troubleshooting guide below and check our website at
www.memup.com
for Frequently Asked Questions (FAQs) and firmware updates. If these resources do not resolve
the problem, please contact Technical Support.
The player does not turn on.
Ensure that the player is fully charged. Try charging the player overnight (8 hours). Reset the player (use a paper clip
to gently press the Reset button on the rear of the player) and try again.
The buttons do not work.
Ensure that the Hold switch is disengaged. Reset the player (use a paper clip to gently press the Reset button on the
rear of the player) and try again.
I cannot transfer files to the player.
Ensure that your computer is running a supported operating system.
If using a USB extension cable, ensure that it is securely attached to the player and the PC, or try using another
USB cable.
If you have connected the player through a USB hub, try connecting the player directly to your computer.
Ensure that the player’s memory capacity is not full.
Ensure that the Hold switch is disengaged.
There is no sound during playback.
Check the volume level.
Ensure that the headphones are attached securely to the player.
The sound quality of the music is poor.
Try playing the file on your computer. If the sound quality is still poor, try downloading the file again or re-encoding
the file yourself.
Ensure that the bit rate of the file is not too low. The higher the bit rate of the file, the better it will sound. The
minimum recommended bitrate is 128kbps for MP3s and 96kbps for WMAs.
Try lowering the volume of the player.
Ensure that the headphones are attached securely to the player.
The player will not play my music file.
Ensure that the file is in a compatible format.
The file may be copy-protected and you no longer have authorization to play this file. If you feel this is in error,
please contact the service from which you downloaded the file.