FAO
At Meross we strive to assure your satisfaction. We apologize for
any inconvenience with the installation or operation of the
surge protector and are happy to assist at
support@meross.com.
1. What devices can I control with the Smart Surge Protector?
You can control lights, fans, humidifiers, portable heaters
and any small appliances in accordance with the MSS425F's
specifications (up to IOA output).
2. What should I do when my Meross app is unable to control
the added Smart Surge Protector?
You can troubleshoot the following:
• Check the main Wi-Fi's Internet connection.
• Make sure that main Wi-Fi's password hasn't been changed.
• Make sure your MSS425F is not too far from the main Wi-Fi.
• Factory reset MSS425F and try to add it again.
3. How do I pair my Meross devices with Amazon Alexa or
Google Assistant?
Visit Account->Amazon Alexa or Google Assistant page within
Meross app for pairing instructions.
Warranty
Meross products are covered by a 24 months limited warranty
from the date of its original purchase. If any problems occur,
please contact support@meross.com for help.
We can only provide aftersales service for products that are sold
by Meross or Meross authorized retailers and distributors.
P/ N:6102000230-201208
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