16
Problem Possible Solution
Sensor reading too high
Check to make sure that the media was not packed excessively or
insufciently during sensor installation. Higher density can cause
sensor reading to be elevated.
Ensure the calibration equation being used is appropriate for the
media type. There are signicant differences between calibrations,
so be sure to use the one most suitable to the substrate, or consider
developing a substrate-specic calibration for the particular
medium.
Some substrates have an inherently high dielectric permittivity (soils
of volcanic origin or high titanium, for instance). If the substrate has a
dry dielectric permittivity above 6, a custom calibration may need to
be performed.
Cable or stereo plug
connectorfailure
If a stereo plug connector is damaged or needs to be replaced contact
Customer Support for a replacement connector and splice kit.
If a cable is damaged follow these guidelines for wire splicing and
sealing techniques.
4.3 CUSTOMER SUPPORT
Customer service representatives are available for questions, problems, or feedback Monday
through Friday, 7 am–5 pm Pacific time.
Email: support.environment@metergroup.com
sales.environment@metergroup.com
Phone: +1.509.332.5600
Fax: +1.509.332.5158
Website: metergroup.com
If contacting METER by email, please include the following information:
Name
Address
Phone
Email address
Instrument serial number
Description of the problem
NOTE:
4.4 TERMS AND CONDITIONS
By using METER instruments and documentation, you agree to abide by the METER Group,
Inc. USA Terms and Conditions. Please refer to metergroup.com/terms-conditions for details.
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