Microsoft Surface Go 2 User Manual

M1154224-001
9
Service Diagnostics/Troubleshooting Overview
• For general Surface support, visit www.support.microsoft.com
• To troubleshoot device feature/function problems or learn more about Surface Go 2 visit
www.aka.ms/SurfaceGoHelp
• If you’d like to learn more about Windows, visit www.aka.ms/WindowsHelp
• To learn more about the accessibility features of the Surface Go 2, go to the online user guide at
www.aka.ms/Windows-Accessibility
Software Tools:
• How To: Update Surface device firmware and OS
• How To: Surface Tools Video
• Download: Surface drivers and firmware
• Download: Surface Diagnostic Toolkit (SDT)
• Download: Surface Data Eraser
• Download: Surface Imaging Tools
Troubleshooting Approach
The following approach should be considered when troubleshooting Surface devices:
1. Update device to latest OS/FW versions using the SDT tool.
IMPORTANT: Device updates are required as a prerequisite to all hardware replacement.
2. Verify any suspected hardware failures by setting the device in a known OS/FW version state and running
SDT to verify fault:
a. Run SDT and verify if condition persists – Refer to Software Tools section for details on SDT
i. If problem is not resolved, then re-image SSD.
ii. If re-mage fails replace device per established procedures.

Microsoft Surface Go 2 Specifications

General

HD type	-
Pixel density	220 ppi
Display diagonal	10.5 \
Touchscreen type	Capacitive
Display resolution	1920 x 1280 pixels
Native aspect ratio	3:2
Tjunction	100 °C
Processor cache	2 MB
Processor cores	2
Processor model	4425Y
System bus rate	4 GT/s
Processor family	Intel® Pentium®
Processor threads	4
Processor codename	Kaby Lake
Processor frequency	1.7 GHz
Processor lithography	14 nm
Processor manufacturer	Intel
Processor package size	20 X 16.5 mm
Processor operating modes	64-bit
PCI Express configurations	1x4, 2x2
Supported instruction sets	SSE4.1
Thermal Design Power (TDP)	6 W
Thermal Monitoring Technologies	Yes
Internal memory	4 GB
Internal memory type	LPDDR3-SDRAM
Storage media	eMMC
Compatible memory cards	MicroSDXC
Internal storage capacity	64 GB
Graphics card	UHD Graphics 615
Audio system	Dolby Audio Premium
Speaker power	2 W
Rear camera type	Single camera
Rear camera flash	No
Video recording modes	1080p
Maximum video resolution	1920 x 1080 pixels
Rear camera resolution (numeric)	8 MP
Front camera resolution (numeric)	5 MP
SIM card type	NanoSIM
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac), Wi-Fi 6 (802.11ax)
Bluetooth version	5.0
Top Wi-Fi standard	Wi-Fi 6 (802.11ax)
HDMI ports quantity	0
Docking connector type	Microsoft Surface Connector, Microsoft Surface Cover
Headphone connectivity	3.5 mm
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity	1
Color name	Platinum
Device type	Tablet PC
Form factor	Slate
Product color	Silver
Housing material	Magnesium
Platform	Windows
Trial software	Microsoft 365 Family
Operating system installed	Windows 10 Home in S mode
Battery capacity	- mAh
Battery life (max)	10 h
Processor ARK ID	192786
Processor socket	BGA 1515
AC adapter power	24 W
Repairability index	3.5

Weight and Dimensions

Depth	8.3 mm
Width	245 mm
Height	175 mm
Weight	544 g