Microsoft Xbox 360 Troubleshooting

Troubleshoot problems with an update to
your Xbox 360 console
Try the solutions below if the Xbox 360 console software doesn’t update successfully, and you
get one of the following error messages:
 Can't download the update. To test your connection, open System Settings and select
Network Settings, Test Xbox Live Connection.
 Can't install the update. The disc is unreadable.
 Can't read the update from the disc. Please reinsert the disc to continue the update.
If you get an error code instead of an error message
If you get an error code such as xxxx-xxxx-xxxx-xxxx-C000-0001 (six groups of four digits), see
Xbox 360 system update error codes.
Troubleshooting Xbox 360 updates
Solutions
Solution 1: Try installing the update again
Solution 2: Make sure you have enough storage space
Solution 3: Clear the system cache
Solution 4: Reinsert the storage device
Solution 5: Copy the update to a USB flash drive or CD/DVD
Solution 6: Download your profile again
Solution 7: Reinstall the latest Xbox 360 system update
Solution 8: Request a repair
Solution 1: Try installing the update again
1. Restart your console.
2. Press the Guide button on your controller.
3. Go to Settings, and then select System Settings.
4. Select Network Settings.
5. Select Wired Network or your wireless network name (if prompted to do so).
6. Select Test Xbox Live Connection.
7. Select Yes if you’re prompted to update your console software.
If this does not fix the problem, try the next solution.

Microsoft Xbox 360 Specifications

General

Processor	3.2 GHz PowerPC Tri-Core Xenon
Graphics	500 MHz ATI Xenos
Memory	512 MB GDDR3 RAM
Optical Drive	12x DVD-ROM
Online Service	Xbox Live
Manufacturer	Microsoft
Type	Home video game console
Generation	Seventh generation
Release Date	November 22, 2005
Discontinued	April 20, 2016
Best-selling Game	Kinect Adventures!
Units Sold	Approximately 84 million
Predecessor	Xbox
Successor	Xbox One
Storage	20 GB, 60 GB, 120 GB, 250 GB, 320 GB (depending on model)
Connectivity	Ethernet, Wi-Fi
Video Output	HDMI, Component, Composite, S-Video
Audio Output	Stereo, Dolby Digital 5.1
Media	DVD, Digital distribution
Controller Input	Xbox 360 Controller
Backward Compatibility	Limited (some Xbox games)
USB Ports	2 or 3 (depending on model)