Introduction
This Service Guide (Guide) provides instructions for repairing Microsoft Xbox devices and
accessories using genuine Microsoft parts. It is intended for technically inclined individuals with the
knowledge, experience, and tools required to repair Microsoft devices.
Device Identity Information
Glossary of Terms
The following terms are used throughout this guide.
• CRU – Customer Replaceable Units. Service parts that can be removed and replaced by the
customer.
• ESD – Electro-Static Discharge
• I/O Board – Input / Output board. Used for button communication to the mainboard.
• IPA – Isopropyl alcohol which should be used to clean adhesive from device as detailed
within process steps. Use 70% IPA in all cases.
• Motherboard or PCBA – Primary circuit board assembly
• PSA – Pressure Sensitive Adhesive.
• Spudger – A tool that is used to assist with opening, prying, installing, and removing
components from objects such as electronics, usually plastic.
IMPORTANT: Read this Guide in its entirety before starting any repairs. If at any point you
are unsure or uncomfortable about performing the repairs, as detailed in this Guide, DO
NOT proceed. Contact Microsoft for additional support options.
: Failure to follow the instructions in this Guide; use of non-Microsoft (non-
genuine), incompatible, or modified replacement parts; and/or failure to use proper tools
could result in serious personal injury, death, and/or damage to the product or other
property.
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