Microsoft Wireless Controller Troubleshooting:
Controller Won't Connect to Console
I want to navigate my Xbox One, but my controller refuses to connect or will not stay connected
for long.
Low Batteries
Your batteries may be low. If the batteries are low, the controller's wireless signal strength may
be weak and therefore will not connect to the console. You are going to want to replace your
batteries or charge the controller.
Parts: AA Batteries for Xbox One, Xbox One Controller Charging Cable
Tools required: None
Another Wireless Device Is Interfering
A conflicting signal may be responsible for connectivity issues. Consider turning off nearby
wireless devices and reconnecting the controller.
Too Many Controllers Are Connected
Make sure you do not have more than eight controllers connected. That is the limit for the Xbox
One console.
Controller Inactivity
If you set down your controller for longer than fifteen minutes and then come back to an
unresponsive controller, you may need to turn the controller back on.
Controller Is Out Of Range
Your Xbox One Controller signal has a range of 30 feet (9.1 meters). Make sure you are within
this range.
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