Microsoft XBOX - Troubleshooting Common Issues; Game Launch, Picture, and Sound; Power and Disc Tray Problems

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Troubleshooting
To reduce the risk of serious injury or death from elec-
tric shock or fire, do not attempt to service or repair
the Xbox console. Do not attempt to take apart the
Xbox console or modify it in any way. Refer all servic-
ing to qualified service personnel.
WARNING
Please follow these steps to troubleshoot difficulties with the
Xbox video game system:
No Power
Connect the power cable (see Turning On the Xbox Console
on page 10).
Status Indicator Light Flashes Continually
The status indicator light should be green while the Xbox video
game system is on, or flash green when you press the eject
button. If the status indicator light flashes continually during
operation, the Xbox video game system has an internal problem:
• Continual orange flashing: The Xbox console is too hot
and will not play games until cooled. Place the Xbox
console in a well-ventilated area away from other heat
sources. When the console cools, the flashing will stop
and the Xbox video game system can be played. For
more information, see Selecting a Location for the
Xbox Console on page 7.
• Continual green and orange flashing: The AV cable is
not connected properly. Connect according to the
instructions in Connecting to a TV on page 8.
• All other patterns:Internal problem requires service.
Contact Xbox Customer Support according to the
instructions in If You Need Help... on page 17.
Disc Tray Does Not Open
Connect the power cable (see Turning On the Xbox Console
on page 10).
Turn on the Xbox console by pressing the power button (see
Turning On the Xbox Console on page 10).
Game Does Not Start
Play only licensed Xbox game discs (see Playing Games and
Music on page 12).
Insert the disc with the label up and close the disc tray (see
Playing Games and Music on page 12).
Clean the disc (see Cleaning the Xbox Video Game System
on page 15).
No Picture
Connect the appropriate AV cable (see Connecting to a TV
on page 8).
Turn on the TV.
Select the video input on the TV (or VCR, if connected to a
VCR) that displays the Xbox game. Common names for video
input are Input Select, AUX, Line In, Line, In, Input, Source or
EXT, depending upon your TV or VCR type. For more informa-
tion, see your TV or VCR manual.
Play only supported types of discs (Xbox games, audio CDs;
see Playing Games and Music on page 12).
Adjust the TV tuning to improve picture.
Poor-Quality Picture
Clean the disc (see Cleaning the Xbox Video Game System
on page 15).
No Sound
Properly connect the AV cable (see Connecting to a TV on
page 8).
Check the volume on the TV and turn off TV mute (see your
TV manual).
Select the correct audio output (see Connecting to a TV on
page 8).
Play only supported types of discs (Xbox games, audio CDs;
see Playing Games and Music on page 12).
Adjust the TV tuning to improve sound.
Poor-Quality Sound
Clean the disc (see Cleaning the Xbox Video Game System
on page 15).
Play Dolby® Digital audio only to speakers that support Dolby
Digital.
Select the audio output supported by your system or TV (Stereo or
Dolby® Surround for stereo speakers, Mono for monaural speakers).
(See Audio, Video, and Other Settings on page 11).