7
Problems?
The LED on the button panel indicates the status of the scanner.
On
Ready to scan.
If you encounter any problems, check the section below and follow the suggested solution if
your problem is listed. You may also want to go over installation steps 1 to 4 of this "Start
Here" document to make sure that you have followed all procedures properly.
1. No light comes on when the scanner is turned on.
Make sure your scanner is connected to your computer and plugged into a power source.
2. Add/Remove Hardware Wizard appears on your screen.
Click the “Cancel” button and close the Control Panel. Disconnect the USB cable from the
back of your computer, and refer to the installation instructions in this guide.
3. When trying to scan, an error message appears on your screen that reads, “Can’t Find
Scanners”.
Make sure your scanner is unlocked (see Step 3).
Make sure your scanner is connected to your computer and plugged in to a power source (see
Step 4).
Uninstall and reinstall the ScanWizard 5 software.
4. After clicking scan, a blank screen appears.
Make sure your scanner is unlocked (see Step 3).
Uninstall and reinstall the ScanWizard 5 software.
5. Having trouble scanning negatives or slides?
Make sure the scanner lid (with built-in transparency adapter) is properly installed, with its
connector securely connected to the scanner’s 9-pin accessory port.
Make sure you place the film holder with the loaded film properly on the scan bed. Do not
block the calibration area (as indicated in the “Using the Film Holder” section).
From the ScanWizard 5 Standard Control Panel, go to the Original button category, then
proceed to the Film subcategory. Make sure you select either the Positive or Negative option.
Flashing
Warming up or scanning.
Off
Scanner is off.
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