Problem Solving
TROUBLESHOOTING
Common Issues
The following problems are not a malfunction and in most situations will not require repairs.
Problem Possible Causes Solution
Unit does not turn
on when pressing
ON/OFF button
P1 Protection Code
In COOL mode: room
temperature is lower than
the set temperature
Reset the temperature
Collection Tray and
The air filter is blocked with
dust or animal hair
The unit is low on
refrigerant
Temperature setting is too
high
The windows and doors in
the room are open
The room area is too large
Unit does
not cool well
Exhaust hose is not
connected or is blocked
There are heat sources
inside the room
Decrease the set temperature
Make sure all windows and doors are closed
Double-check the cooling area
Remove the heat sources if possible
The unit is noisy
and vibrates too
much
The unit makes a
gurgling sound
The ground is not level Place the unit on a flat, level surface
The air filter is blocked with
dust or animal hair
This sound is caused by the
flow of refrigerant inside
the unit
This is normal
restart the unit.
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