24
Problem Possible causes What to do
Make sure the ceramic hob is connected to the
power supply and that it is switched on.
Check whether there is a power outage in your
home or area. If you’ve checked everything
and the problem persists, call a qualified
technician.
No power.
The cooktop cannot
Be turned on.
Unlock the controls. See section ‘Using your
ceramic cooktop’ for instructions.
The controls are locked.
The touch controls
are unresponsive.
Make sure the touch control area is dry and
use the ball of your finger when touching the
controls.
There may be a slight film of water
over the controls or you may be
using the tip of your finger when
touching the controls.
The touch controls
are dicult to
operate.
Use cookware with flat and smooth bases. See
‘Choosing the right cookware’.
See ‘Care and cleaning’.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products being used.
The glass is being
scratched.
This is normal for cookware and
does not indicate a fault.
This may be caused by the
construction of your cookware
(layers of dierent metals
vibrating dierently).
Some pans make
crackling or clicking
noises.
This is normal, but the noise should quieten
down or disappear completely when you
decrease the heat setting.
This is caused by the technology
of induction cooking.
The induction hob
makes a low humming
noise when used on
a high heat setting.
This is normal and needs no action. Do not
switch the power to the induction hob o at
the wall while the fan is running.
A cooling fan built into your
induction hob has come on to
prevent the electronics from
overheating. It may continue to
run even after you’ve turned the
induction hob o.
Fan noise coming
from the induction
hob.
Please note down the error letters and
numbers, switch the power to the induction
hob o at the wall, and contact a qualified
technician.
Technical fault.
The induction hob or
a cooking zone has
turned itself o
unexpectedly, a tone
sounds and an error
code is displayed
(typically alternating
with one or two digits
in the cooking timer
display).
Use cookware suitable for induction cooking.
See section ‘Choosing the right cookware’.
Centre the pan and make sure that its base
matches the size of the cooking zone.
The induction hob cannot
detect the pan because it is not
suitable for induction cooking.
The induction hob cannot detect
the pan because it is too small for
the cooking zone or not properly
centred on it.
Pans do not become
hot and appears in
the display.
Operation of your appliance can lead to errors and malfunctions. The following tables contain possible
causes and notes for resolving an error message or malfunction. It is recommended to read the tables
carefully below in order to save your time and money that may cost for calling to the service center.
TROUBLESHOOTING
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