Troubleshooting
The cases in the following tables do not always indicate a faulty cooker. Please examine
the cooker carefully before contacting the support for repair.
1
2
3
4
5
6
7
8
9
10
11
Problem
Difficult to close the lid
Sealing ring not installed properly Position the sealing ring well
Press the float valve lightly
downwards
Press the float valve lightly with a
pen or chopstick.
Install the sealing ring
Replace the sealing ring
Clean the sealing ring
Open then close the lid again
Clean the float valve silicone seal
Replace the float valve silicone seal
Add water according to the recipe
Turn the release handle to the
sealing position
Close the lid completely
Contact support online
Contact support online
Please return the appliance to
service center for repairing
Please return the appliance to
service center for repairing
Adjust dry-rice and water ratio
according to recipe
After cooking cycle completes, leave
the cover on for 5 more minutes.
Adjust dry-rice and water ratio
according to recipe
Please check whether there is water or food
in the pot; after adjustment, the appliance
can be normally used after beep stops;
otherwise, send it to service center.
Close the lid again
Use the steam release handle to
reduce the internal pressure. Open
the lid after the pressure is
completely released.
Pressure exists inside the cooker
No sealing ring
Sealing ring damaged
Lid not closed properly
Float valve silicone ring worn-out
Too little food or water in inner pot
Pressure control fails
Bad power connection or no power
Inspect the power cord to ensure a
good connection, check the power
outlet is active.
Cooker’s electrical fuse was blown
The lid is not closed properly
Open circuit of bottom sensor
Short circuit of bottom sensor
Open circuit of press switch
Too litter water
Cover opened prematurely
Too much water
Overtemperature protection
Float valve in the popped-up
position
Float valve stuck at the popped-up
position
Food debris attached to the sealing
ring
Food debris on the float valve
silicone seal
Float valve obstructed by the lid
locking pin
Steam release handle not in
sealing position
Difficult to open the lid
Steam leaks from the
side of the lid
Steam leaks from float
valve for over 2 minutes
Float valve unable to rise
Steam comes out from
exhaust valve non-stop
Display remains blank
after connecting the
power cord
Product in standby
mode, “Close Lid”
indicator is on, select the
function button but no
response
Possible Reason Solution
Display
Rice half cooked or too
hard
Rice too soft
E1
E2
E8
C1
13
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