Miele W 820 - After sales service and support

Adding detergent
All modern detergents produced for
automatic washing machines are suit-
able, including liquid, compact (con-
centrated) and special application
detergents. Use dispensing aids e.g.
balls if these are supplied with the
detergent. Woollens and knitware con-
taining wool mixtures should be
washed using a detergent specifically
designed for washing woollens.
Add the right amount of detergent as
recommended on the packaging The
amount dispensed will depend on the
following:
– the quantity of laundry
– the water hardness level
– the level of soiling
It is important to dispense the cor-
rect amount, because...
...too little detergent results in the follow-
ing:
– The laundry will not get properly
clean and will in time become grey
and hard to the touch.
– Greasy particles cling to the laundry.
– Lime deposits on the heater ele-
ments.
...too much detergent results in the fol-
lowing:
– Excessive foam.
– Low level of agitation.
– Poor washing and rinsing results.
Water is taken in through compartment
j in the main wash. If the capacity of
compartment j is insufficient for the
amount of detergent needed where
water hardness is above 380 mg/l (in
hardness area 4), the Customer Ser-
vice Engineer can adjust the machine
so that water can also be taken in
through compartment i to take deter-
gent into the main wash.
Water Softeners
A water softener can be used to cut
down on the use of detergents in water
hardness ranges 2 - 4. Dispense ac-
cording to the amount specified on the
packaging. First add detergent and
then the water softener. Detergent can
be dosed as for water hardness range
1.
We recommend: if you wash using sev-
eral components (e.g. special applica-
tion detergents), dispense the agents
in the following order into compartment
j :
1. Detergent
2. Water softener
3. Stain salts
This way the agents are distributed bet-
ter.
11
After sales service
In the event of any faults which cannot
be remedied, or if the appliance is
under guarantee, please contact:
Your Miele Dealer or
The nearest Miele Service Depart-
ment (see back cover for the ad-
dress).
When contacting the Service Depart-
ment, please quote the Model and Ser-
ial nos. of your appliance, both of
which are shown on the dataplate
visible above the sight glass on the in-
side of the door.
Example:
30