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Defines Automatic Call Distribution (ACD) and its typical applications.
Details the function and programming of Personal Keys on the Superset 4015 telephone.
Explains Line Select Keys and how they manage multiple telephone line appearances.
Describes LED indicators on Personal Keys that show line status.
Covers the function of Feature Keys and the Main Display for information.
Explains the SuperKey for screen changes and Function Keys for accessing phone features.
Lists features accessible via codes and notes features that may not be available.
Explains how ACD Agents are grouped for handling calls and the concept of call overflow.
Provides step-by-step instructions for logging into the ACD system as an agent.
Details how to verify your Agent ID and login status on the telephone set.
Provides step-by-step instructions for logging out of the ACD system.
Describes the procedure for answering incoming ACD calls.
Explains how to activate and deactivate the Auto Answer feature.
Guides on installing and using a headset for hands-free call handling.
Explains the purpose of the Work Timer and how to cancel it.
Details how to activate and deactivate the Make Busy feature for breaks.
Describes visual and audible alerts indicating call queue status.
Explains how agents can view information about their ACD group's queue status.
A section for user-specific notes or additional remarks.
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