7
Problem Possible Cause Solution
My headset turns on
but won’t let me start a
session
The headset is connected
to the charging cable
Disconnect the cable before
attempting to start a session
My headset won’t turn
on
The headset isn’t charged
Connect the headset to the
charging cable
The headset has entered
a deep standby mode
Connect the headset to the
charging cable and try to power
it on
My headset works for
a while then turns off
by itself
The resistance between
the pads is too high
Ensure that you have used the
alcohol wipes prior to applying
the gel pads to your skin,
that the pads are positioned
correctly behind your ears and
that there is no hair between
the pads and your skin
The pads attached to the
electrodes are worn out
Replace the gel pads on the
headset
My headset won’t
connect to my phone
Bluetooth
®
isn’t enabled
on your phone
Make sure that Bluetooth
®
has
been enabled on your phone
Your phone is
experiencing some issue
when searching for the
headset
Restart the app on your phone
During pairing I hear
3 short, low-pitched
beeps and the LED
indicator flashes blue
3 times
The headset has timed
out when waiting for you
to accept the pairing
request from the phone
Turn off the headset and
attempt the pairing again
following the instructions in
“Pairing your headset to your
phone”
I’m experiencing
discomfort when using
the headset
The power level of the
device may be too high
Reduce the power level of the
device using the app until you
feel a gently rocking sensation
or until the discomfort subsides
When I connect the
headset to the charger
the LED indicator is
flashing amber
The device is
experiencing a charging
error
Try connecting the charging
cable to a different USB plug, if
this does not resolve your issue
please contact support
The LED indicator on
my headset is flashing
amber and I hear 3
short low beeps
The battery of the
headset is low
Charge the headset
(See “Charging your headset”)
4. Troubeshooting
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