MOOD: Rev. 3/26/2021 Page | 10
The player does not detect a properly connected Ethernet cable.
Verify Ethernet cable is properly connected. Verify LINK indicator light
is solid green. If possible, temporarily connect another Ethernet
device to test the connection.
<INTERFACE>: Network disconnected.
The player is not connecting to the WiFi network. Verify WiFi adapter
is properly connected and receiving power. Verify WiFi network
settings on the player.
<INTERFACE>: Interface disabled.
The player detects a WiFi adapter, but WiFi is disabled. Verify WiFi is
enabled on the player.
<INTERFACE>: Low signal level (<LVL>%).
The player detects a low WiFi signal. Verify player is close to WiFi
router and that location is not such that signal is blocked (metal racks
and enclosures will limit WiFi signal strength to some degree).
<INTERFACE>: DHCP - configuration not yet
obtained.
The DHCP server has not assigned IP information. Connection is
established, but DHCP information has not been transmitted. Allow
the player one or two minutes to retrieve network info before testing
the connection again. If this error still appears after performing
another diagnostic test, reboot the player.
This is related to a warning that DNS is not configured. It's not always
needed (DNS) hence why it's a warning. However, if a device is using
HTTPS, and or heartbeat, a DNS is needed for name resolution.
<INTERFACE>: DHCP - configuration does not
set default gateway.
The DHCP server has not assigned gateway information. Connection
is established, but DHCP information has not been transmitted. Allow
the player one or two minutes to retrieve network info before testing
the connection again. If this error still appears after performing
another diagnostic test, reboot the player.
<INTERFACE>: DHCP - No DNS configuration.
The DHCP server has not assigned DNS information. Connection is
established, but DHCP information has not been transmitted. Allow
the player one or two minutes to retrieve network info before testing
the connection again. If this error still appears after performing
another diagnostic test, reboot the player.
<INTERFACE>: STATIC - Incorrect IP address
set (<IP>).
The static IP address is invalid or in conflict with another device on
the network. Verify static IP information on the player for accuracy
and correct as needed.
<INTERFACE>: STATIC - Incorrect mask
(<MASK>).
The subnet mask address is invalid. Verify static IP and subnet mask
information on the player for accuracy and correct as needed.
<INTERFACE>: STATIC - Incorrect IP of
default gateway (<IP>).
The default gateway address is invalid. Verify static IP and gateway
information on the player for accuracy and correct as needed.
<INTERFACE>: STATIC - No DNS
configuration.
The static DNS information is not configured. No DNS entries have
been provided in the static configuration. HTTPS update protocol, all
streaming services and heartbeating require a valid DNS.
<INTERFACE>: IP address is a network
address (<IP>).
Verify static IP information on the player for accuracy and correct as
needed.
<INTERFACE>: IP address is a broadcast
address (<IP>).
Verify static IP information on the player for accuracy and correct as
needed.
<INTERFACE>: IP address is a loopback
class (<IP>).
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place of a valid network IP address. Verify static IP information on the
player for accuracy and correct as needed.
<INTERFACE>: IP address is a multicast
class (<IP>).
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place of a valid network IP address. Verify static IP information on the
player for accuracy and correct as needed.
<INTERFACE>: Default gateway address is a
network address (<IP>).
Verify static IP information on the player for accuracy and correct as
needed.
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