MOOD PROFUSION iO - CONFIRM PLAYER DATE AND TIME; RUND DIAGNOSTIC TEST

MOOD: Rev. 3/26/2021 Page | 9
CONFIRM PLAYER DATE AND TIME
1. From the online control panel, click Administration in the top-left corner.
2. Click Settings from the menu on the left side of the online control panel.
3. Click on the Edit button at the bottom of the page.
4. Adjust Date and Time as needed.
5. Click the Save button when finished.
Is the player defaulting to the year 1969, 1979, or 1999 after rebooting? Please contact Mood Support for assistance.
RUND DIAGNOSTIC TEST
The ProFusion iO diagnostic test may provide additional information regarding existing network connection
errors. To begin the diagnostic test:
6. From the online control panel, click Administration in the top-left corner.
7. Click Network from the menu on the left side of the online control panel.
8. Click on the Diagnostic tab at the top of the online control panel.
9. Click the Start button in the center of the online control panel.
10. The player will run a 7-step configuration test for a few seconds and yield a test result. Look for a “No
issues have been found” message in green.
Received a different message? Please visit support.moodmedia.com and search for the article titled
“Diagnostic Error Code List” for full list of errors and what they mean.
DIAGNOSTIC RESULTS
Code
Message
Solution
-
Check Successful
Network diagnostic encountered no errors; player is connecting to
the Internet successfully.
E1001
All network interfaces are disabled.
Determine which network interface should be used (Ethernet or WiFi).
If Ethernet, verify an Ethernet cable is connected; if WiFi, verify WiFi
adapter is inserted.
E1002
Primary network interface is not set.
Verify Ethernet cable or WiFi adapter is properly connected.
W2201
<INTERFACE>: USB network adapter was not
detected.
Verify that WiFi adapter is properly connected. If so, reboot the
player, test connection and run diagnostic again. If error persists,
proceed to replace WiFi adapter.