MOOD PROFUSION iO - CONTACT SUPPORT

MOOD: Rev. 3/26/2021 Page | 13
E6103
E6203
<INTERFACE>: Heartbeat - server port
<PORT> on <DOMAIN_NAME | IP> is blocked
(Connection Refused).
This error is displayed when the heartbeat server port is blocked on
the local network. Verify that local network firewall allows heartbeat
port traffic.
E6104
E6204
<INTERFACE>: Heartbeat - incorrect IP
address set (<IP>).
Contact Mood Support for assistance.
E6105
E6205
<INTERFACE>: Heartbeat - IP address is a
network address (<IP>).
Contact Mood Support for assistance.
E6106
E6206
<INTERFACE>: Heartbeat - IP address is a
broadcast address (<IP>).
Contact Mood Support for assistance.
E6107
E6207
<INTERFACE>: Heartbeat - IP address is a
loopback class (<IP>).
Contact Mood Support for assistance.
E6108
E6208
<INTERFACE>: Heartbeat - IP address is a
multicast class (<IP>).
Contact Mood Support for assistance.
E7101
E7201
<INTERFACE>: <ZONE_NAME> - cannot
resolve server domain name
(<DOMAIN_NAME>).
This error is displayed when a streaming server domain name cannot
be resolved - Pandora, Icecast, iHeart, Mix. Verify streaming zone URL
is allowed through firewall. Verify DNS is configured correctly.
E7102
E7202
<INTERFACE>: <ZONE_NAME> - server port
<PORT> on <DOMAIN_NAME | IP> is blocked
(Timeout).
This error is displayed when a streaming server port cannot be
reached - Pandora, Icecast, iHeart, Mix. Verify streaming port is
allowed through firewall. Verify DNS is configured correctly.
E7103
E7203
<INTERFACE>: <ZONE_NAME> - server port
<PORT> on <DOMAIN_NAME | IP> is blocked
(Connection Refused).
This error is displayed when a streaming server port is blocked -
Pandora, Icecast, iHeart, Mix. Verify streaming port is allowed through
firewall. Verify DNS is configured correctly.
E7104
E7204
<INTERFACE>: <ZONE_NAME> - connection
error: <ERR_MSG>
This error is displayed when the player reports recent streaming zone
issues. Contact Mood Support for assistance.
CONTACT SUPPORT
Seeking further assistance? Visit our Client Portal:
support.moodmedia.com
Serial Number: __ __ __ __ - __ __ __ __ - __ __ __ __ __ __ __ __
Note: The serial number is located on a sticker on the back of the player.