MOOD: Rev. 3/26/2021 Page | 12
<INTERFACE>: Proxy - IP address is a
loopback class (<IP>).
T
h
i
s
e
rror
i
s
d
i
sp
l
a
y
ed when
a
l
oop b
a
ck
a
dd
r
e
ss
(
1
2
7
.
0
.
0
.
1
)
i
s
u
s
ed
i
n
place of a valid proxy IP address. Verify proxy IP information on the
player for accuracy and correct as needed.
<INTERFACE>: Proxy - IP address is a
multicast class (<IP>).
T
h
i
s
e
rror
i
s
d
i
sp
l
a
y
ed when
a
mu
l
t
i
c
ast
a
dd
r
e
ss
(
22
4
.
0
.
0
.
1
)
i
s
u
se
d
i
n
place of a valid proxy IP address. Verify proxy IP information on the
player for accuracy and correct as needed.
<INTERFACE>: Proxy - authentication failed
(<DOMAIN_NAME
|
IP>).
This error is displayed when a username or password used to connect
to the proxy server are incorrect. Verify proxy username and password
information on the player for accuracy and correct as
needed.
<INTERFACE>: Proxy - unable to connect to
update server (<DOMAIN_NAME
|
IP>:<ERR_MSG>).
This error is displayed when the update server cannot be reached
through the proxy server. Verify proxy configuration on the player for
accuracy and correct as needed; the update server IP/URL may need
to be allowed on the proxy server.
<INTERFACE>: Proxy - unable to connect to
proxy server (<DOMAIN_NAME
|
IP>:<ERR_MSG>).
This error is displayed when the proxy server cannot be reached.
Verify proxy address/username/password on the player for accuracy
and correct as needed.
<INTERFACE>: Update - cannot resolve update
server domain name (<DOMAIN_NAME>).
This error is displayed when the update server IP address is incorrect
OR the DNS server cannot be reached from the proxy server. Verify
t
he upd
a
t
e
s
e
rv
e
r
on
t
he p
l
a
y
e
r
(
sh
ou
l
d be
1
99
.
2
04
.
6
1
.
1
2
0
)
.
Ve
ri
f
y
D
N
S
is configured properly on the proxy server and correct as needed.
<INTERFA
CE>:
Update
-
server
port <PORT>
on <DOMAIN_NAME
|
IP> is blocked
(Timeout).
This error is displayed when the server port is not responding from the
proxy server. Verify that update server port is allowed through
the proxy server.
<INTERFA
CE>:
Update
-
server
port
<PO
R
T>
on <DOMAIN_NAME
|
IP> is blocked
(Connection Refused).
This error is displayed when the server port is blocked at the proxy
server. Verify that update server port is allowed through the proxy
server.
<INTERFACE>: Update - incorrect IP address
set (<IP>).
This error is displayed when the update server IP address is incorrect.
Ver
i
f
y
t
he upd
a
t
e
s
er
v
er
o
n
t
he p
l
a
y
er (
s
h
o
u
l
d be
1
99
.
2
04
.
6
1
.
1
2
0
)
.
I
f
error persists, contact Mood Support for assistance.
<INTERFACE>: Update - IP address is a
network address (<IP>).
This error is displayed when the update server IP address is incorrect.
Ver
i
f
y
t
he upd
a
t
e
s
er
v
er
o
n
t
he p
l
a
y
er (
s
h
o
u
l
d be
1
99
.
2
04
.
6
1
.
1
2
0
)
.
I
f
error persists, contact Mood Support for assistance.
<INTERFACE>: Update - IP address is a
broadcast address (<IP>).
This error is displayed when the update server IP address is incorrect.
Ver
i
f
y
t
he upd
a
t
e
s
er
v
er
o
n
t
he p
l
a
y
er (
s
h
o
u
l
d be
1
99
.
2
04
.
6
1
.
1
2
0
)
.
I
f
error persists, contact Mood Support for assistance.
<INTERFACE>: Update - IP address is a
loopback class (<IP>).
This error is displayed when the update server IP address is incorrect.
Ver
i
f
y
t
he upd
a
t
e
s
er
v
er
o
n
t
he p
l
a
y
er (
s
h
o
u
l
d be
1
99
.
2
04
.
6
1
.
1
2
0
)
.
I
f
error persists, contact Mood Support for assistance.
<INTERFACE>: Update - IP address is a
multicast class (<IP>).
This error is displayed when the update server IP address is incorrect.
Ver
i
f
y
t
he upd
a
t
e
s
er
v
er
o
n
t
he p
l
a
y
er (
s
h
o
u
l
d be
1
99
.
2
04
.
6
1
.
1
2
0
)
.
I
f
error persists, contact Mood Support for assistance.
<INTERFACE>: Update - communication error
(<DOMAIN_NAME
|
IP>:<ERR_MSG>).
Contact Mood Support for assistance.
<INTERFACE>: Update - device is not
registered on update server
(<DOMAIN_NAME
|
IP>:<ERR_MSG>).
The player was not able to find its directory on the Unity update
server. Verify the fulfillment status in Unity and contact Mood Support
for assistance.
<INTERFACE>: Heartbeat - cannot resolve
Heartbeat server domain name
(<DOMAIN_NAME>).
The heartbeat server URL cannot be resolved to an address. Verify
DNS settings on player are entered and valid. Verify heartbeat server
status, check firewall to confirm local network allows heartbeat URL.
<INTERFACE>: Heartbeat - server port
<PORT> on <DOMAIN_NAME
|
IP> is blocked
(Timeout).
This error is displayed when the heartbeat server port is not
responding on the local network. Verify that local network firewall
allows heartbeat port traffic.
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