App or widget problems
App or widget missing from home screen
If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on
your home screen.
If an app disappeared from your home screen, the shortcut for opening the app was removed and you just
need to add a shortcut.
If an app disappeared from your list of all apps, you need to reinstall it.
App crashes, won’t open, or isn’t working
After each step, check to see if the issue is xed:
1. Turn your phone o and then on again.
Press and hold the Power button, then touch Power o.
2. Check that you have not disabled permissions for the app. If any permissions are turned o, turn them on
and try using the app again.
3. Update the app.
4. Force stop the app. This completely shuts down the app, including any background services that may be
causing your issue.
5. Clear the app’s cache. This frees up space by removing temporary les.
6. Clear the app’s data. This erases all data saved in this app.
7. Contact the app’s developer.
a. Open the Play Store app.
b.
Touch > My apps & games.
c. Touch the app and swipe down to see contact information.
8. If all else fails, delete the app.
Tip: To gure out which third-party app is causing performance problems, use safe mode.
App is slow to open
If you experience a lag when opening an app, turn on Adaptive performance.
App disabled in safe mode
If apps are disabled because you’re in safe mode, you can’t use them until you exit safe mode.
To exit safe mode, turn your phone o and then on again.
Fix a problem : App issues
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