4. If the problem persists, follow the steps below for specic problems. After each troubleshooting step,
check to see if your issue is xed.
Red ! on text message
If you see , your text message was not sent.
1. Check your signal strength:
•
Weak signal from your cellular provider is a common cause of unsent messages. In the status bar, see
how many bars your network connection has. If you see only one or two bars, change locations to
improve your signal strength, particularly if you are indoors.
2. Open the conversation and resend the message.
Can't hear notications
1. Adjust your notication settings.
2. If you're using a 3rd party launcher, try switching back to the Moto launcher. If this xes the issue, then
nd an alternative launcher to use.
Can't send or receive messages
1. Change your preferred network to Global.
2. If you recently switched from iPhone and are having trouble sending messages to or receiving them from
an iPhone, your phone number may still be associated with iMessaging. You need to deregister your
account.
3. Contact your carrier.
Can't send or receive pictures or videos
Your data plan must support MMS (multimedia messaging) and cellular data must be on.
Messages app stopped
1. Check that you have not disabled permissions for the Messages app. If any permissions are turned o,
turn them on and try using the app again.
2. Force stop the app. This completely shuts down the app, including any background services that may be
causing your issue.
3. Uninstall any recent app updates.
Touch & hold , then touch App info > > Uninstall updates.
4. Clear the app’s cache. This frees up space by removing temporary les.
5. Reset the phone.
Keyboard not working
If your keyboard has problems, like a missing spacebar:
1. Check for updates to your keyboard app.
2. Turn your phone o and then on again.
Fix a problem : App issues
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